ABDALLA MOHAMED

• Managing diverse portfolio of accounts, ensuring each client received personalized attention and support
• Negotiates prices, terms of sale and service agreements
• Building client relationships by acting as liaison between customer service and sales teams
• Handling customer relations issues, enabling quick resolution, and client satisfaction
• Maintaining relationships with customers and found new ones by identifying needs and offering appropriate services

• Project Management: Successfully managed complex projects for clients such as

1- National Petroleum Construction Company (NPCC)

2- Abu Dhabi International Airport (AUH)

3- Emirates Field Hospital (EFH)

• Supervised operations staff and kept employees compliant with company policies and procedures
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Developed and maintained relationships with external vendors and suppliers
• Enhanced customer satisfaction by 17% establishing clear communication channels and addressing concerns promptly

• Managed Day to Day procurement operations, including vendor negotiations and order fulfillment.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints
• Optimized supply chain strategies to improve efficiency and reduce lead times.
• Conducted demand forecasting to align inventory levels with market needs.
• Established effective communication channels between departments for seamless supply chain operations.

• Participated in strategic planning sessions, contributing valuable insights into improving overall operational efficiency.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
• Implemented processes that simplified procedures and reduced average processing time
• Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.