Abdalla Ramadan
Washington,DC
Summary
Results-oriented General Manager with a proven track record of implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations and customer care. Skilled in motivating, training, and developing team members to thrive in highly competitive environments.
Overview
2017
2017
years of professional experience
Work History
Key Holder
L'Occitane En Provence
Tysons Corner, VA
08.2015 - 09.2016
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Sales Associate
Zara
Washington, DC
10.2013 - 06.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
General Manager
Swizzler
Washingon, DC
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Bachelor of Science - Accounting
Strayer University
Washington, DC09-2018
Skills
- Staff Supervision
- Time Management
- Team Player
- Staff Training and Development
- P&L Management
- Financial Administration
- Employee Development
- Top talent recruiting, hiring, and retention
- Leadership and team building
- Proficient in [Software]
- Budgeting and cost control
References
References available upon request.
Timeline
Key Holder
L'Occitane En Provence
08.2015 - 09.2016
Sales Associate
Zara
10.2013 - 06.2014
General Manager
Swizzler
Bachelor of Science - Accounting
Strayer University