Abdalla Soliman
Farmington,MI
Summary
A master degree graduate offering a wealth of talent in the development and implementation of educational technology tools and applications in the classroom. In-depth knowledge of Computer Science, Information Technology, Cybersecurity, and Digital Forensics; adept in creative teaching strategies that fully engage students in the learning process. Deeply invested in achieving tenure through administrative service, committee contributions, and an accomplishment-oriented approach to teaching.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Solutions Engineer
Dynatrace
Detroit, MI
11.2021 - Current
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Monitored and collected all technical information and designed appropriate workflow for customers.
Integrated Operations Center Support Engineer
NTT
Southfield, Michigan
07.2021 - Current
- Following thorough Change Management processes and documentation
- Following thorough Root Cause Analysis processes and documentation
- Business hours ticket queue ownership
- Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks
- Working with Problem Management on IR follow-up & technical assistance for Decommission management
- Troubleshooting supported end user application server issues
- Responsible for maintaining supported customer applications that may require modifications to work in a client server environment
- Knowledge and troubleshooting capability with multiple high availability solutions
- Support and administration of RHEL, Suse, Debian based systems, and LDAP environments
- Basic troubleshooting of Linux systems and end user issues
- Support and administration of Microsoft Windows Server, Exchange, SQL Server, and Active Directory environments
- Basic troubleshooting of Citrix systems and end user issues
- Knowledge of the OSI model and common ports
- Creating firewall rules and completion of other basic networking tasks
- Basic troubleshooting of connectivity issues from an end user perspective
- Troubleshooting network issues that come through the IOC
Integrated Operations Center Analyst
NTT
Southfield, Michigan
11.2019 - 06.2021
- Second level support focused on Incident and Problem Resolution
- Well-rounded technical knowledge of operating systems including Windows Server, Linux, and Local area networks
- Assisting with the fulfilment of Service Requests
- Responsible for resolving or escalating incidents in a timely manner
- Attempt to identify what the underlying causes of issues within the infrastructure of a system and how to resolve them
- Need to complete projects for incident, problem, changes, and authoring correctly and on-time
- Provide Onsite/Deskside support
- Remains on the forefront of emerging industry practices and technologies
- Fix problems (workstation, network, server) using their own skills and troubleshooting ability
- Keeps track of lessons learned and shares those lessons by entering Knowledgebase and Use Case submissions
- Keeps affected business partners informed about progress
- Potential travel between customer's sites to investigate, troubleshoot and fix any problem that cannot be fixed remotely
- Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
- Provides basic support of telephony and UC systems, including the support of conference room audio video equipment
- Maintaining accurate hardware and software inventory and configuration information
- Comply with the company's, and the Clients Quality Management System
- Comply with the company's, and the Clients Security Policies, as well as Occupational Health, Safety and Environment policies and procedures
Undergraduate Teaching Assistant
Oakland Community College
Auburn Hills, MI
09.2018 - 12.2020
- Checked assignments, proctored tests and provided grades according to university standards.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Prepared lessons according to course outline to convey required material and deepen student understanding of subject matter.
- Oversaw classes of up to 100 students in Mathematics, Computer Science, and Informational Technology.
- Taught small groups of students focused on specific parts of coursework.
Technical Support Representative / NTT
Southfield, Michigan
04.2019 - 11.2019
- Efficiently resolve end user requests by utilizing a ticketing system and remotely accessing user workstations
- Keeping customers informed on the status of their requests
- Ability to talk-troubleshoot, type, and problem solve at the same time (solid documentation skills)
- Showing proper urgency for customer issues, Identifying recurring issues, and Investigation of automated system alerts
- Resolution of level one issues - Following knowledgebase articles and procedures
IT TECHNICIAN
La Marsa Cuisine
West Bloomfield, MI
01.2016 - 04.2019
- Setup, configured, and tested hardware and software systems
- Installed software and hardware at La Marsa facilities in different locations
- Provided technical support on-site and remotely over the phone for clients to provide quick resolution to problems
- Provided training to clients regarding software, hardware, and troubleshooting techniques.
SOCIAL MEDIA CONSULTANT / Egypt
Pages
01.2012 - 01.2016
- Identify complex threats and opportunities in user generated content surrounding the business
- Recommend solutions to notable threats
- Developed, implemented & measured complex social engagement solutions, such as social media contests, campaigns, & programs targeting specific demographics
- Stayed proactive in keeping current with social media trends & provide updates to teams on best practices
Undergraduate Teaching Assistant
Tanta University
Tanta, Gharbia
09.2013 - 06.2015
- Checked assignments, proctored tests and provided grades according to university standards.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Prepared lessons according to course outline to convey required material and deepen student understanding of subject matter.
IT TECHNICIAN
New Castle
01.2010 - 01.2012
- Kept systems up-to-date through operating systems upgrades
- Monitored networking equipment, network availability, servers, web performance, and security
- Assisted in the design, implementation, and ongoing support of new software and features,
- Provided helpdesk support for network issues and oversaw troubleshooting for system errors
- Evaluated connectivity issues, equipment, and software
- Installed, tested, and monitored servers, firewalls, new software, and performed data backups
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, and Wi-Fi technology.
Education
Master of Science - DIGITAL FORENSICS And CYBERSECURITY
University of The Cumberlands
Williamsburg, KY04.2022
ASSOCIATE DEGREE - COMPUTER INFORMATION-SYSTEMS/CYBERSECURITY
Oakland Community College
2020
Bachelor of Science - MATHEMATICS
Tanta University
Tanta, Gharbia07.2015
Skills
- Threat intelligence/threat hunting ,QRADAR, DLP, encryption, email security, HIDS/NIDS ,Symantec EDR, RSA Security Console, DUO admin console, Pulse Secure, Windows Server: Active Directory
- Fundamentals of Linux, basics of JAVA,
- VPN, VLAN, ACL, DMZ
- DHCP, NAT, TCP/IP, POS, SSL, VOIP, Ethernet, WAN, LAN, Windows Server
- SKILLS
Accomplishments
- Experienced IT and Cybersecurity Professional with 9 years of experience in information technology and customer service
- Skilled in a variety of information security areas such as Multi Factor Authentication
- Efficient networking, Java & python programming, and operating systems skills
- Informational Technology Experience: CAREER FOCUS : System Engineer
- CERTIFICATIONS
- CERTIFICATIONS
- MTA: Windows Server Admin Fundamentals: d3wq-XVYA
- MTA: Windows Operating System Fundamentals: uXG7-XLcB
- MTA: Networking Fundamentals: wChsT-4SCU
- MTA: Security Fundamentals: UycA-s2cx
- MTA: Cloud Fundamentals: ewS6-4TPa
- MTA: introduction to programming using python
- CompTIA Security+: 5VCRM4XEXHVE163J
- CERTIFICATIONS
- MTA: Windows Server Admin Fundamentals: d3wq-XVYA
- MTA: Windows Operating System Fundamentals: uXG7-XLcB
- MTA: Networking Fundamentals: wChsT-4SCU
- MTA: Security Fundamentals: UycA-s2cx
- MTA: Cloud Fundamentals: ewS6-4TPa
- MTA: introduction to programming using python
- CompTIA Security+: 5VCRM4XEXHVE163J
Certification
Microsoft Azure Fundamentals Certified
Comptia Security+ Certified
Microsoft Technical Associate Security Fundamentals Certified
Microsoft Technical Associate Networking Fundamentals Certified
Microsoft Technical Associate Operating Systems Fundamentals Certified
Microsoft Technical Associate Windows Server Fundamentals Certified
Microsoft Technical Associate Cloud Fundamentals Certified
Timeline
Customer Solutions Engineer
Dynatrace
11.2021 - Current
Integrated Operations Center Support Engineer
NTT
07.2021 - Current
Integrated Operations Center Analyst
NTT
11.2019 - 06.2021
Technical Support Representative / NTT
04.2019 - 11.2019
Undergraduate Teaching Assistant
Oakland Community College
09.2018 - 12.2020
IT TECHNICIAN
La Marsa Cuisine
01.2016 - 04.2019
Undergraduate Teaching Assistant
Tanta University
09.2013 - 06.2015
SOCIAL MEDIA CONSULTANT / Egypt
Pages
01.2012 - 01.2016
IT TECHNICIAN
01.2010 - 01.2012
Master of Science - DIGITAL FORENSICS And CYBERSECURITY
University of The Cumberlands
ASSOCIATE DEGREE - COMPUTER INFORMATION-SYSTEMS/CYBERSECURITY
Oakland Community College
Bachelor of Science - MATHEMATICS
Tanta University
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