Abdallah Ghebriou
Summary
Goal-driven l2 Desktop Support Engineer skilled at analyzing, Adept at working effectively unsupervised, quickly mastering new skills, and solving routine and complex problems. Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues. Specific talent and background in technology with multiple certifications.
Overview
7
7
years of professional experience
Work History
L2 Desktop Support Engineer
UW Health Care Direct
Middleton, WI
02.2020 - Current
- Maintained accurate documentation of all IT assets including desktops, laptops, printers,.
- Created user accounts, managed access/licenses rights for users and, AD Group Policy Management
- Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
- Installed, configured and maintained desktop computers, laptops, iPhones, iPads, printers and other related peripherals.
- Created packages, collections, task sequences, scripts and advertisements in SCCM and, Intune for software, Mobile app deployments.
- Deployed Windows operating system images using SCCM OS Deployment feature.
- Implemented security patches via SCCM Software Updates feature and, Qualys for various versions of Windows OS.
- Conducted vulnerability scans using automated tools, such Qualys and, CrowdStrike.
- Created and maintained virtual machines using vCenter server.
- Configured and maintained network hardware, including routers, switches.
IS Business Automation Senior Intern
Wisconsin Department of Natural Resources (DNR)
Madison , WI
04.2022 - 09.2024
- Created reports and presentations to showcase project progress and results.
- Provide support to the CIO and, secondary to the Office of the CIO professional staff.
- Encompasses IT Asset Management, IT project Coordination and, IT process Management.
Technical Product Specialist
Apple
Madison, WI
08.2019 - 02.2020
- Greeted customers and provided assistance with product selection.
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions and offered product advice.
Help Desk Analyst
SSM Health St. Mary's Hospital
Madison , WI
03.2018 - 08.2019
- Reported and tracked service requests/incidents using ServiceNow.
- Provided technical support to staff and colleagues in person, over the phone, and via email.
- Installed operating systems, applications, patches, updates.
Education
Associate of Science - Web Development
MATC
01-2019
Bachelor of Science - Operations Research (OR)
UMBB
08-2016
Skills
- Office 365, AD, Azure, SCCM and, Intune
- Advanced Troubleshooting
- Mobile Device Management
- Patch Management
- Scripting Languages, Software Deployment
- Asset Management
- SDLC and, Agile Work Processes
- Technical Documentation
- Application/system Support
- Cloud computing
- Critical Thinking Skills
- Business Analysis
Languages
English
Full Professional
French
Full Professional
Timeline
IS Business Automation Senior Intern
Wisconsin Department of Natural Resources (DNR)
04.2022 - 09.2024
L2 Desktop Support Engineer
UW Health Care Direct
02.2020 - Current
Technical Product Specialist
Apple
08.2019 - 02.2020
Help Desk Analyst
SSM Health St. Mary's Hospital
03.2018 - 08.2019
Associate of Science - Web Development
MATC
Bachelor of Science - Operations Research (OR)
UMBB
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