Multidisciplinary and cosmopolitan professional with expertise in research synthesis and impactful presentation delivery, developed at the University of Ottawa. Demonstrated success in client relations and project management through cross-cultural collaboration and solution-oriented strategies. Highly motivated to embark on a new professional challenge based in Hangzhou, China.
Overview
14
14
years of professional experience
Work History
Translator
Hangzhou Publishing Company
Hangzhou, China
01.2024 - 11.2024
Proofread, edited and revised translated documents.
Translated client documents between languages.
Conducted research to ensure accuracy in translations.
Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
Reviewed source documents prior to translation to ensure clarity and understanding of the content.
Sales Associate
Nordstrom
Minneapolis, MN
09.2022 - 08.2023
Processed transactions using a point-of-sale system.
Attended weekly team meetings to review performance goals and objectives.
Maintained up-to-date knowledge of store merchandise and policies.
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Demonstrated product features and benefits for customers' needs.
Processed credit card transactions quickly and securely.
Handled customer complaints in a professional manner.
Helped customers find specific products, answered questions, and offered product advice.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Researcher
Independently Employed
Minneapolis, MN
11.2021 - 08.2022
Compiled comprehensive reports summarizing key findings from multiple sources of information.
Conducted literature reviews and synthesized research to identify gaps in knowledge and inform project objectives.
Created databases for tracking research activities and results.
Assisted in preparing presentations on findings from various studies conducted by the organization.
English as a Second Language Teacher
Know Gym
Kyoto, Japan
01.2016 - 08.2017
Assessed student learning needs and styles, and provided appropriate accommodations to maximize learning potential by implementing effective learning strategies and techniques.
Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation.
Monitored student progress through regular assessments and documented results according to school policy.
Engaged in small group discussions with adult students to increase confidence and motivation in using the English language.
Learning Disabilities Tutor
University of Ottawa
Ottawa, Ontario
01.2013 - 08.2015
Implemented strategies that promoted independent learning skills in students with disabilities.
Utilized various teaching techniques such as lectures, demonstrations, discussions, role playing and hands-on activities.
Participated in professional development opportunities related to teaching those with disabilities.
Assessed the learning needs of students with disabilities and created individualized learning plans.
Monitored and documented student progress through assessments and observations.
Collaborated with other teachers and staff members to create an effective environment for learning disabled students.
Provided one-on-one tutoring sessions for students with special needs.
Actively engaged parents in their child's educational process.
Communicated affirmatively and promoted positive attitudes with every student.
Escorted students to restroom cafeteria, outside to playground and on field trips.
Supported students with personalized accommodations, extra assistance and educational assessments.
Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
Attended training sessions, enhancing tutoring practices and techniques.
Prepared handouts, study materials and other teaching aids.
Teaching and Research Assistant
Telfer School Of Management, University Of Ottawa
Ottawa, Ontario
09.2012 - 08.2015
Monitored student performance throughout the semester.
Developed and delivered lectures for large classes.
Organized, graded, and provided feedback on student assignments.
Provided support to other instructors within the department.
Facilitated group discussions among students.
Provided individual tutoring to students with diverse learning needs.
Evaluated textbooks and other materials for potential use in courses.
Participated in the planning of departmental events such as orientation or graduation ceremonies.
Prepared weekly reports summarizing progress of research projects.
Assisted faculty in the development and implementation of new course material.
Collaborated with faculty members to develop innovative teaching strategies.
Returned assignments to students to comply with established deadlines.
Copied and distributed classroom materials.
Tutored or mentored students in need of additional instruction.
Led discussion sections, tutorials or laboratory sections.
Scheduled and maintained regular office hours to meet with students.
Designed and implemented assessment tools for evaluating student progress.
Sales Representative
Militzer & Munch Tunisia
Sousse, Tunisia
09.2010 - 12.2011
Prepared commercial offers and negotiated long-term contracts in a B2B environment.
Researched competitors' products, prices, and sales techniques.
Analyzed customer feedback to improve products and services.
Maintained accurate records of all sales and prospecting activities.
Answered inquiries from prospective customers regarding features of products and services offered.
Created detailed reports on daily, weekly, and monthly sales activity.
Organized client visits, presentations, product demonstrations and trade shows.
Reviewed monthly performance against targets set by management team.
Developed and maintained relationships with key clients to ensure repeat business and customer satisfaction
Identified areas of improvement in existing processes and implemented solutions accordingly.
Coordinated with other departments to ensure timely delivery of orders.
Education
Graduate Certificate - Complex Systems
New England Complex Systems Institute
Cambridge, MA
01-2020
Ph.D. - Economics
The New School For Social Research
New York, NY
09-2019
Master of Science - Information Technology
The Kyoto Institute of Information Technology
Kyoto, Japan
09-2017
Master of Science - Systems Science
The University of Ottawa
Ottawa, Ontario
08-2015
Bachelor of Science - Business Administration And Management
The University of Sousse
Sousse, Tunisia
07-2010
Some College (No Degree) - Chinese Language
Zhejiang University
Hangzhou, China
Skills
World-class, multidisciplinary, and graduate education
Multilingual, cosmopolitan, and possess a strongly developed sense of cultural differences and synergies among working groups
Possess diverse experience working in sales and marketing departments in both business-to-business and business-to-customer environments
Possess excellent problem-solving and decision-making capabilities, and professional
High capacity for clear and analytical thinking, blended with proven presentation skills and professional writing abilities
Engaging communication style based fundamentally on honesty and a promise to deliver
Self-motivated, dependable, professional attitude, and thrives within creative and dynamic team environments
highly value the concept of Total Quality and Kaizen philosophy and strongly belief in integrity in both words and actions
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Full Professional
Chinese (Mandarin)
Limited
Affiliations
Motorcycling
Timeline
Translator
Hangzhou Publishing Company
01.2024 - 11.2024
Sales Associate
Nordstrom
09.2022 - 08.2023
Researcher
Independently Employed
11.2021 - 08.2022
English as a Second Language Teacher
Know Gym
01.2016 - 08.2017
Learning Disabilities Tutor
University of Ottawa
01.2013 - 08.2015
Teaching and Research Assistant
Telfer School Of Management, University Of Ottawa
09.2012 - 08.2015
Sales Representative
Militzer & Munch Tunisia
09.2010 - 12.2011
Graduate Certificate - Complex Systems
New England Complex Systems Institute
Ph.D. - Economics
The New School For Social Research
Master of Science - Information Technology
The Kyoto Institute of Information Technology
Master of Science - Systems Science
The University of Ottawa
Bachelor of Science - Business Administration And Management
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel