Abdallah Shahin
Tupelo,MS
Summary
Dedicated professional with exceptional teamwork and independent skills, showcasing a strong work ethic and excellent organizational capabilities. Committed to contributing to team success while pursuing opportunities for personal and professional growth.
Overview
9
9
years of professional experience
Work History
Internship Student
The Ritz-Carlton Hotel Company
Truckee, CA
10.2023 - 10.2024
- Checking on customers and ensuring they are receiving excellent service constantly
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Receive and process customer payment
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Facilitated training sessions for new employees on company policies and procedures.
- Worked with teams to support goals and build experience.
Rooms Controller
The Ritz-Carlton Amman
04.2022 - 09.2023
- Pre-opening
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Input and confirmed reservations for guests.
- Handled customer complaints professionally in accordance with company policies.
- Confirmed reservations, sold upgrades, assigned rooms and issued keys quickly and efficiently to achieve positive experience for guests.
- Coached front office division on customer service standards.
- Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Managed reservations through various computer systems, such as Opera PMS.
- Maintained accurate records of guest billing information according to hotel policy.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Rooms Controller
Dead Sea Marriott
02.2020 - 03.2022
- Room allocation
- Daily reservation review
- Prepayment charges
- Filing all reports
- Control Panel review (Guest Mobile service)
- Confirm reservation and cancellations
- Run daily reports (number of arrival, departures), identify any special request, and check reports for accuracy
- Run credit card authorization report and check for discrepancies
- Coordinate with housekeeping to track readiness of rooms for check-in and to report guest concern
- Follow up with guests to ensure their request have been met to their satisfaction
Front Desk Agent
Dead Sea Marriott
10.2017 - 01.2020
- Greeted and registered guests and issued keys
- Made and confirmed reservations
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Computed bills, collected payments and made change for guests
- Verified customers' credit and established how the customer would pay for the accommodation
- Assists in preregistration and blocking of rooms for reservations
- Up-sell guest rooms and promote hotel services
- Communicate with hotel staff on the status of rooms
At Your Service Agent
Dead Sea Marriott
06.2016 - 09.2017
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
- Answer, record, and process all guest calls, requests, questions, or concerns
- Receive, record, and relay messages accurately, completely, and legibly
- Develop and maintain positive working relationships with others, and support team to reach common goals
- Provide information to guests about room features, property amenities, and local areas of interest
Waiter
Kempinski Hotel Ishtar Jordan Resort & Spa
06.2015 - 09.2015
- Greeting and welcoming guests; taking orders efficiently
- Plating desserts and afternoon tea trays with care and beautiful presentation
- Monitoring and ordering supplies
- Checking on customers and ensuring they are receiving excellent service constantly
- Receive and process customer payment
Education
Bachelor's Degree - Hotel Management
Jordan Applied University College of Hospitality
01.2016
Skills
- Cross-Functional Team Leader
- Adaptability in Dynamic Environments
- Effective Issue Resolution
- Rapid Skill Acquisition
- Effective Team Collaboration
- Professional Network Development
- Effective Objective Planning
- Strong Interpersonal Skills
- Excellent communication
- Confidential services
- Detail-Oriented Quality Assessment
References
References available upon request.
Languages
Arabic
Professional
English
Professional
Timeline
Internship Student
The Ritz-Carlton Hotel Company
10.2023 - 10.2024
Rooms Controller
The Ritz-Carlton Amman
04.2022 - 09.2023
Rooms Controller
Dead Sea Marriott
02.2020 - 03.2022
Front Desk Agent
Dead Sea Marriott
10.2017 - 01.2020
At Your Service Agent
Dead Sea Marriott
06.2016 - 09.2017
Waiter
Kempinski Hotel Ishtar Jordan Resort & Spa
06.2015 - 09.2015
Bachelor's Degree - Hotel Management
Jordan Applied University College of Hospitality
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