ABDALLAH ZANATY
Lothian,United States
Summary
Detail-oriented administrative supervisor with a track record of efficiently and accurately managing multiple tasks. Successfully supervises medical office personnel, utilizing excellent interpersonal, communication, and computer skills. Committed to providing customers with top-notch support and assistance. Proficient in medical terminology, appointment scheduling, surgery coordination, data collection and entry, and handling inquiries. Possesses a solid understanding of HIPAA regulations and insurance verification processes. Dedication lies in optimizing office efficiency and delivering exceptional patient care.
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
Johns Hopkins Community Physicians
06.2023 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
MEDICAL OFFICE ASSISTANT
JOHNS HOPKINIS COMMUNITY PHYSICIANS
02.2022 - 06.2023
- Trained current Medical office coordinators, managed high-volume phone lines, scheduled patient appointments, coordinated physician schedules, prepared new patient charts, developed relationships with healthcare staff and insurance companies, processed patient registration.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
FRONT END MANAGER
GIANT OF MARYLAND
08.2020 - 02.2022
- Led front-end department, managed cash flow operations, conducted performance evaluations, cultivated customer relations, developed staff schedules, resolved customer complaints, implemented morale-boosting programs.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
ASSISTANT FRONT END MANAGER
GIANT OF MARYLAND
06.2018 - 08.2020
- Answered customer inquiries, delegated work assignments, managed payment processing, engaged with customers, resolved problems, welcomed daily guests.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
CASHIER
GIANT OF MARYLAND
01.2017 - 06.2018
- Operated cash register, collected payments, completed daily recovery tasks, assisted customers, processed sales transactions, trained new team members.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
ANNE ARUNDEL COMMUNITY COLLEGE
Arnold, MD01.2018
Skills
- Proficient in Microsoft Office and EPIC
- Administrative skills
- Employee training
- Detail-oriented and able to work effectively under pressure
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Hospitality services
- Effective planning
- Listening skills
- Employee development and training
- Follow-Up Skills
Deadline-oriented
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Supervisor
Johns Hopkins Community Physicians
06.2023 - Current
MEDICAL OFFICE ASSISTANT
JOHNS HOPKINIS COMMUNITY PHYSICIANS
02.2022 - 06.2023
FRONT END MANAGER
GIANT OF MARYLAND
08.2020 - 02.2022
ASSISTANT FRONT END MANAGER
GIANT OF MARYLAND
06.2018 - 08.2020
CASHIER
GIANT OF MARYLAND
01.2017 - 06.2018
GED -
ANNE ARUNDEL COMMUNITY COLLEGE