Learned to critically analyze patient data and collaborate with senior doctors to formulate appropriate treatment plans.
Participated in medical rounds and discussions, contributing insights from an observer's perspective.
Learned the significance of accurate and concise medical record-keeping, ensuring that patient information is well-documented for future reference.
Acquired understanding of ethical dilemmas in patient care, privacy, and confidentiality, and how these factors impact medical decision-making.
Encountered diverse medical cases and learned to think critically to assist in diagnosing challenging conditions and proposing appropriate interventions.
Emergency Room Volunteer-Patient Care Liaison
Sturdy Memorial Hospital
07.2023 - Current
Gained valuable hands-on experience in a high-pressure medical environment, observing and assisting healthcare professionals in diagnosing and treating a diverse range of medical cases.
Interacted compassionately with patients and families, providing emotional support, information, and reassurance during critical moments, enhancing communication and bedside manner skills.
Learned to adapt to fast-paced and unpredictable situations, improving resilience and the ability to remain composed under pressure.
Participated in the triage process, observing how medical urgency is assessed and patients are prioritized, deepening the understanding of medical prioritization and time-sensitive decision-making.
Clinical Observer-Internship
Sturdy Memorial Associates
06.2023 - 06.2023
Gained invaluable insights into the day-to-day operations of a busy medical clinic and the patient-centered care approach.
Observed the art of effective patient communication, ensuring empathetic and informative interactions.
Witnessed the diagnostic process, including reviewing patient symptoms, medical records, and relevant tests to contribute to accurate diagnoses.
Adapted to the fast-paced clinic environment, enhancing flexibility, resilience, and the ability to thrive under pressure.
Medical Assistant
Family Internal Medicine- Bassam Khabbaz, MD
01.2022 - 05.2023
Managed patient intake process, gathering and recording medical history, vital signs, and chief complaints accurately.
Scheduled patient appointments, optimized physician's time management, and ensured minimal wait times for patients.
Managed medical records and ensured compliance with confidentiality and data protection regulations (HIPAA).
Responded to patient inquiries, provided relevant information, and offered guidance on prescribed medications and post-care instructions.
Coordinated referrals to specialists, imaging centers, and laboratories as per physician instructions.
Handled billing and insurance-related tasks, verifying coverage, submitting claims, and assisting patients with billing inquiries.
Provided emotional support to patients and their families, demonstrating empathy and compassion.
Pharmacy Technician-Part Time
CVS Pharmacy
01.2021 - 09.2021
Proficiently handled prescription processing, including accurate medication counting, labeling, and packaging, demonstrating a strong attention to detail.
Displayed a patient-centered approach by providing personalized assistance, addressing concerns, providing clear instructions on medication usage and promoting a comfortable and respectful healthcare experience.
Respected patient confidentiality and HIPAA regulations, ensuring sensitive medical information was handled with the utmost discretion.
Skillfully collected patient samples, including nasopharyngeal swabs, for COVID-19 testing, maintaining a compassionate and reassuring demeanor to alleviate patient anxiety.
Demonstrated proficiency in pharmacy software systems, expediting prescription processing, and contributing to the implementation of modern healthcare technologies.
Assisted in maintaining optimal medication stock levels, monitoring expiry dates, and contributing to efficient inventory turnover to prevent shortages.
Business / Operations Manager – Perioperative Services at Sentara Norfolk General Hospital, Sentara Health SystemBusiness / Operations Manager – Perioperative Services at Sentara Norfolk General Hospital, Sentara Health System
Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)