Abdel Ras
Ohio City,OH
Summary
Dynamic Operations Supervisor with a proven track record at FedEx, enhancing productivity through data-driven decision-making and innovative process improvements. Skilled in conflict resolution and employee development, I successfully led cross-functional teams to achieve strategic goals, ensuring compliance and boosting customer satisfaction. Committed to fostering a positive work environment and driving operational excellence.
Overview
9
9
years of professional experience
Work History
Operation Supervisor
FedEx
06.2025 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Operations Supervisor
Kroger CFC
08.2023 - 04.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Enhanced safety measures for team members through regular safety training sessions and drills.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Ensured safe work environment by following safety protocols and conducting regular safety inspections.
- Increased safety awareness with regular safety meetings and adherence to industry guidelines.
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
Team Leader
Kroger CFC
05.2023 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Order Picker
Kroger CFC
10.2022 - 04.2023
- Picked and packed customer orders efficiently, ensuring accuracy in item selection.
- Maintained organized inventory storage to facilitate quick retrieval of products.
- Operated RF scanning equipment to track inventory and streamline order processing.
- Collaborated with team members to fulfill orders and maintain workflow efficiency.
- Conducted routine quality checks on picked items to ensure compliance with standards.
- Participated in daily safety briefings to reinforce workplace safety practices.
Manager
Super Cleaning
01.2019 - 05.2022
- Developed and implemented training programs to enhance team skills and performance.
- Streamlined cleaning processes, resulting in improved efficiency and reduced operational costs.
- Conducted regular performance evaluations to identify areas for employee growth and development.
- Led cross-functional teams in executing projects that improved service delivery standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
He Manager
Bussy Bee
03.2017 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Education
Bachelor of Science -
Íes Torre Vicents
Spain 08.2016
Skills
Staff Compensation
Employee Engagement
Personnel Information Systems
Forecasting Employment Needs
Employee Development
Hiring and Firing
Accident Investigations
Conflict Resolution
Dispute Mediation
Negotiation Tactics
Problem Solving
Recruiting and Interviewing
Languages
English
Professional Working
Spanish
Native or Bilingual
Catalan
Native or Bilingual
Timeline
Operation Supervisor
FedEx
06.2025 - Current
Operations Supervisor
Kroger CFC
08.2023 - 04.2025
Team Leader
Kroger CFC
05.2023 - 08.2023
Order Picker
Kroger CFC
10.2022 - 04.2023
Manager
Super Cleaning
01.2019 - 05.2022
He Manager
Bussy Bee
03.2017 - 12.2018
Bachelor of Science -
Íes Torre Vicents