Abdel Torres
Miami,FL
Summary
Dynamic and results-driven sales expert with extensive experience in retail and telecommunications, excelling in customer service and sales strategies. With a strong background in sales management and a proven track record of exceeding targets, Will bring over a decade of expertise to any team. Currently a flight attendant, Leverage exceptional interpersonal and problem-solving skills to ensure passenger safety and satisfaction. Diverse experience equips myself with the adaptability and communication prowess to thrive in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Flight Attendant
Spirit Airlines Inc.
04.2022 - Current
- Answered passenger questions and provided solutions to issues arising during flights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Resolved passenger conflicts and medical emergencies during flights
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Collaborated with other departments to develop innovative strategies for improving overall flight experience for passengers
Tmobile Sales Rep/Key Holder
T-Mobile US Inc.
01.2017 - 04.2022
- Developed customized proposals tailored to client''s specific needs which resulted in higher closing ratios.
- Drove increased customer retention by consistently following up on completed sales and ensuring client satisfaction.
- Expanded market share through targeted prospecting efforts, generating new leads and opportunities for the sales team.
- Boosted employee morale through recognition programs and fostering a supportive work environment.
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
- Successfully launched new products in the market by leading promotional activities aimed at driving awareness among potential customers.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
Mobile Sales Lead
Best Buy Co Inc
03.2015 - 04.2017
- Established partnerships with local businesses to cross-promote one another''s services or products, boosting community engagement as well as overall revenue generation potential.
- Organized promotional events both in-store and externally to drive foot traffic and increase interest in our products among potential customers.
- Handled escalated customer issues and complaints with professionalism, finding appropriate solutions that preserve customer relationships while adhering to company policies.
- Managed daily operations at a retail location, ensuring efficient scheduling, task delegation, and adherence to company policies.
- Proactively identified opportunities for upselling or bundling products, increasing average transaction value and overall revenue generation.
- Boosted team morale through regular recognition of achievements and fostering a supportive work environment.
Assistant Team Lead
Finish Line
02.2015 - 12.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Mentored and guided employees to foster proper completion of assigned duties.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Supervisor
DP EXPRESS PRODUCTS INC
07.2012 - 04.2014
- Placed special merchandise orders for customers.
- Verified that all merchandising standards were maintained on a daily basis.
- Successfully managed the activities of seven team members in multiple locations.
- Addressed negative customer feedback immediately. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education
Associate of Arts - Engineering
George T. Baker Aviation Technical College
Miami, FL06.2020
Associate of Science - Aeronautical Engineering
University of Miami
Miami, FL06.2020
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL05.2015
Skills
- Safety awareness
- Verbal and written communication
- Multilingual Proficiency
- Hospitality service expertise
- Market Research
- Relationship Building
- Product Knowledge
- Profitability Optimization
- Business Planning
- Operations
- Solution selling
- Sales operations
Certification
Florida Ready to Work
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Flight Attendant
Spirit Airlines Inc.
04.2022 - Current
Tmobile Sales Rep/Key Holder
T-Mobile US Inc.
01.2017 - 04.2022
Mobile Sales Lead
Best Buy Co Inc
03.2015 - 04.2017
Assistant Team Lead
Finish Line
02.2015 - 12.2016
Supervisor
DP EXPRESS PRODUCTS INC
07.2012 - 04.2014
Associate of Arts - Engineering
George T. Baker Aviation Technical College
Associate of Science - Aeronautical Engineering
University of Miami
High School Diploma -
Miami Springs Senior High School
Florida Ready to Work
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