Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic
ABDELAZIZ MAHMOUD HASSAINE

ABDELAZIZ MAHMOUD HASSAINE

Doha

Summary

Dedicated and focused Customer service agent who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Resourceful and accomplished, with extensive office operations and personnel organization expertise. Focuses on driving productivity by performing strong customer service skills while maintaining effective working relationships with all team members.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Merchandise supervisor

Meryal Waterpark- Rixos Qetaifan Island North
06.2024 - Current
  • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and retrieval;
  • Assigns tasks and monitor schedule/breaks for the associates within their department;
  • Perform Leader On Duty responsibilities as needed;
  • Manage associates performance, annual review and progression with job catalog;
  • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary;
  • Assist associate to provide increased service to customers in response to specific needs and requests;
  • Provide coaching and training to associates on team and throughout the store as needed;
  • Interview all prospective candidates and trains and develops the associates within their department;
  • Promptly and politely responds to customer inquiries and requests for support.

Merchandise Associate

Meryal Waterpark- Rixos Qetaifan Island North
09.2022 - Current
  • Receiving new merchandise and stocking shelves on the sales floor. Restocking and neatly repacking unsold items onto shelves. Preparing merchandise for purchase by entering items into store inventory and applying sales tags.
  • Assembling products displays, Dressing mannequins and arranging merchandise in store front windows. Providing outstanding customer experiences.

Reservation Agent

Sheraton Hotels
01.2020 - 07.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Customer service (check-in officer and Luggage litigation Agent)

Aigle Azur airlines algeria
03.2017 - 09.2019
  • Direct, oversee, and manage daily operations for our organization.
  • Uphold and enforce company policies and procedures and implement new processes.
  • Suggest changes to operating standards in order to improve the efficiency of work.
  • Set departmental goals and create plans of action for achieving them.
  • Possessing a good team spirit, a quick learner and absorb new ideas, can communicate clearly, Complete daily operational tasks in a timely manner.
  • Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
  • Build and maintain positive client and customer relationships.
  • Train new hires in company processes and procedures.
  • Organize and distribute schedules and assignments.

French Teacher

high School Mohamed Rouai
12.2015 - 03.2017
  • French teachers provide language instruction to students.
  • They may work in traditional settings or digital environments, teaching students how to speak and write in French.
  • French teachers develop lesson plans, monitor student progress, provide helpful feedback for improvement.
  • Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
  • Created reading lists with materials to promote student comprehension of written French.

Education

Associate of Science - French language option language and culture

University of Oran 2 Ahmen Ben Mohamed Belgaid
Oran(Algeria)
01.2018

Skills

  • Teamwork
  • Problem-Solving
  • Customer service
  • Sales
  • Leadership
  • Customer Service orientation
  • Written & verbal communication skills
  • Organizational and time
  • MS Word, Excel, PowerPoint
  • Customer experience management

Certification

  • Standard First Aid with CPR/AED (Adult & Pediatric)
    Rixos Qetaifan Island North – [02-2025]
  • Train-the-Trainer Certification

Rixos Qetaifan Island North – [06-2025]

  • Fire Warden Certification
    Rixos Qetaifan Island North – [08-2024]

Language

English
Advanced (C1)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Merchandise supervisor

Meryal Waterpark- Rixos Qetaifan Island North
06.2024 - Current

Merchandise Associate

Meryal Waterpark- Rixos Qetaifan Island North
09.2022 - Current

Reservation Agent

Sheraton Hotels
01.2020 - 07.2022

Customer service (check-in officer and Luggage litigation Agent)

Aigle Azur airlines algeria
03.2017 - 09.2019

French Teacher

high School Mohamed Rouai
12.2015 - 03.2017

Associate of Science - French language option language and culture

University of Oran 2 Ahmen Ben Mohamed Belgaid

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