ABDELHAKIM HADDOUCHE
Revere
Summary
Dynamic professional with a proven track record at Citizens Bank, excelling in customer relationship management and digital banking tools. Recognized for enhancing customer satisfaction and driving sales through effective communication and problem-solving. Adept at fostering team collaboration and ensuring compliance, delivering tailored financial solutions that meet diverse client needs.
Overview
11
11
years of professional experience
Work History
Business and Personal Banker
Citizens Bank
Boston
01.2023 - Current
- Developed and implemented strategies for cross-selling financial products, enhancing customer engagement.
- Educated clients on digital banking tools, improving transaction efficiency and customer satisfaction.
- Conducted thorough assessments of customer financial needs, recommending personalized banking solutions.
- Processed loan applications accurately and efficiently, facilitating timely approvals for clients.
- Collaborated with team members to achieve branch sales goals through effective customer relationship management.
- Assisted clients in understanding and utilizing various banking services, fostering financial literacy.
- Monitored and analyzed account activity to identify potential fraud, ensuring customer security.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Hospitality Assistant Manager
Compass Group USA
Boston
09.2019 - 01.2023
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented organization systems for financial reports, schedules, and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
General Manager
Dunkin' Donuts Franchising
Boston
12.2014 - 08.2019
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened workflow productivity by managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Bachelor of Science - Business Administration, Management and Economics
University of Bejaia
Bejaia, Algeria10.2006
Skills
- Team collaboration
- Customer service excellence
- Customer relationship management
- Digital banking tools
- Risk management compliance
- Problem solving
- Time management
- Effective communication
- Persuasion techniques
- Adaptability
- Relationship building
- Verbal and written communication
- Attention to detail
Languages
- French, Native/ Bilingual
- English, Full Professional
- Berber(Kabyle), Native/ Bilingual
Nmls Id
2458657
Timeline
Business and Personal Banker
Citizens Bank
01.2023 - Current
Hospitality Assistant Manager
Compass Group USA
09.2019 - 01.2023
General Manager
Dunkin' Donuts Franchising
12.2014 - 08.2019
Bachelor of Science - Business Administration, Management and Economics
University of Bejaia