Abdelhamid ELBIED
Newark,NJ
Summary
Skilled loyalty and marketing programs geek with proven successful marketing campaigns using the best strategies for Al Omran Group and Quick.
Adept at learning, developing and implementing marketing strategies that align with business goals. Strong focus on team collaboration and achieving results. Reliable and adaptable with expertise in data analysis, expert in CRM tools, and customer segmentation.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
08.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Representing the Brand.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Up to date to handlemedical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Always promoting the United/ Chase credit cards on board using my marketing knowledge.
Front Desk Agent
The Carolina Inn, Hyatt Corporation
03.2023 - 07.2024
- Provide warm welcoming during checking guests,
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using OPERA software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Number one on upgrades and sales for 7 months in a row.
- Collaborating with the marketing department for booking big corporate events.
Part Time Assistant Marketing Manager
Tenor Group, Quick Fast Food
07.2021 - 01.2023
- Enhanced customer engagement with targeted social media and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, operations, store managers and customer service departments.
- Worked marketing campaigns with multiple agencies and third parties to open every new Quick store in Morocco.
- Create marketing materials to build a strong customer loyalty like students cards for student discounts, games to win meals, meals combo discounts, flyers for street marketing etc ..
Quality Assurance Analyst
Teleperformance, Google
09.2019 - 01.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to high management.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Schedule workshops, training sessions as needed for the team for a better performance.
- Always meeting KPIs applied by Google.
Junior Marketing Associate
ViteDelAir
01.2019 - 01.2023
- Participate in my first big marketing campaign for Al Omran group.
- The marketing project is selling apartments made by Al Omran group in Morocco for Moroccans living abroad and for foreigners.
- The project was to host a sales show for Al Omran in Montreal, Brussels, Madrid, Tokyo, Istanbul and New York.
- Find the perfect venue for the show, adapt to the Moroccan theme, look for a Moroccan caterer, find Moroccan decoration.
- Each show was hosted by famous influencers and singers to attract more customers.
- Working for other customers marketing campaigns like : Les Domaines, Solinest, S.A des eaux minéraux, Aiguebelle, Nescafé, Assylor, Dolidol, Ama détergent, Matelas.com, Al itkane, Chergui.
Marketing Intern
ViteDelAir
08.2018 - 01.2019
- Participated in meetings and brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction.
- Working with a third party for developing social media advertising campaigns that significantly brought more customers.
- Entering and Saving customers Data.
Education
Master Of Strategic Marketing And Sales Management - Marketing Management
Mohammed V University
Rabat, Morocco 07.2022
Bachelor In Business - Business And Marketing
ISGA
Rabat, Morocco 07.2018
Skills
- Sales
- Marketing campaigns
- Marketing tools
- Social media
- Data analysis
- Mentoring and training
- Issue resolution
- Coaching
- Collaboration and communication
- Marketing strategies
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
United Airlines
08.2024 - Current
Front Desk Agent
The Carolina Inn, Hyatt Corporation
03.2023 - 07.2024
Part Time Assistant Marketing Manager
Tenor Group, Quick Fast Food
07.2021 - 01.2023
Quality Assurance Analyst
Teleperformance, Google
09.2019 - 01.2023
Junior Marketing Associate
ViteDelAir
01.2019 - 01.2023
Marketing Intern
ViteDelAir
08.2018 - 01.2019
Master Of Strategic Marketing And Sales Management - Marketing Management
Mohammed V University
Bachelor In Business - Business And Marketing
ISGA