Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abdel Monem Boussaid

Chesterfield,VA

Summary

I have recently moved to America from Tunisia and am looking to start an exciting and a rewarding career with your company. With my strong communication skills, customer centric approach, and passion for providing exceptional service, I am confident in my ability to contribute to your organizational success.


I have had the opportunity to develop my customer service skills in previous roles. During my time in customer service, I have continually delivered high quality service to customers, by promptly and effectively resolving their inquiries, concerns and complaints. I demonstrate a strong ability to empathize with the customers, and tailor solutions to meet their needs.


I am excited about the opportunity to join your company and contribute to your commitment to delivering exceptional customer service. I am confident that my skills and experience make me a strong fit.

Overview

9
9
years of professional experience

Work History

Maintenance Technician

Soutifab Plast
01.2018 - 12.2023

Answered phone calls to assist employees with maintenance needs.


Responsible for making sure the machines of the company were fully operational.


Responsible for stocking the shelves and taking inventory of each item that was in stock.


Responsible for fixing potential safety hazards to avoid injuries.


Responsible for damaged electrical wiring when a shortage or severed wire occur






Security Officer

Monastir City Hotel
01.2017 - 12.2017

Responsible for surveying the grounds, parking lot, and buildings they in charge of and monitors any abnormal or suspicious activity.


Ability to remain patient and calm under pressure.


Responsible for providing excellent customer service to the customers of the hotel.


Responsible for understanding the technology used within the company.


Ability to remain alert and aware of surroundings.


Responsible for watching and monitoring the surveillance cameras throughout the property and to take action to protect the cliens when needed.

Cashier

Aziza Supermarket
01.2015 - 01.2017

Greeting the customers as they enter the building.


Using cash registers to scan goods that the clients were purchasing.


Responsible for taking care of client needs, and ensuring 100% customer satisfaction.


Processing cash transactions, credit card transactions, and check transactions when clients purchased goods.


Responsible for completing monthly inventory on all items in the store.


Responsible for completing supply orders daily.


Responsible for stocking, and organizing store shelves daily.


Responsible for counting and balancing the cash registers of the store daily.


Responsible for completing bank deposits for the store, and processing change orders from the bank.


Keeping store organized and sanitized at all times.


Assist manager with scheduling employees to ensure full employee capacity of the store.


Translated for clients who were of American and European descent.








Education

Professional Industrial Maintenance - Industrial Maintenance Technology

Khniss Sectoral Center
Khniss, Tunisia
2017

Electro Mechanical - Electrical Mechanic

Khniss Sectoral Center
Khniss, Tunisia
06.2014

Skills

    Active listener

    Problem Solver

    Mechanical Technician Expert

    Excellence in Customer Service

    Critical Thinker

    Conflict Resolution

    Decision Maker

    Time Management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Maintenance Technician

Soutifab Plast
01.2018 - 12.2023

Security Officer

Monastir City Hotel
01.2017 - 12.2017

Cashier

Aziza Supermarket
01.2015 - 01.2017

Professional Industrial Maintenance - Industrial Maintenance Technology

Khniss Sectoral Center

Electro Mechanical - Electrical Mechanic

Khniss Sectoral Center
Abdel Monem Boussaid