Abdel Rahman Abdalla
Greensboro
Summary
Dynamic professional with experience as a Technical Support Engineer at Sudan University Computer Center, adept at resolving complex technical issues and enhancing customer satisfaction. Skilled in material handling and teamwork, I excel in warehouse operations and consistently achieve high case closure rates, ensuring efficient shipping and receiving processes.
Overview
12
12
years of professional experience
Work History
Material Handler
Liberty Hardware
06.2019 - Current
- Physical Stamina: Ability to lift heavy objects and stand for extended periods.
- Attention to Detail: Accuracy in inventory management and order fulfillment.
- Organizational Skills: Ability to organize and manage materials efficiently.
- Safety Awareness: Knowledge of safety procedures and the ability to follow them.
- Basic Math Skills: Ability to count, measure, and calculate quantities.
- Communication Skills: Ability to communicate effectively with supervisors and other team members.
- Equipment Operation: Proficiency in operating material handling equipment, such as forklifts and pallet jacks (may require certification).
- Inventory Management Software: Familiarity with inventory management systems and software.
Sales Man
Bank Of Khartoum
01.2017 - 08.2017
- Identifying and contacting potential customers (lead generation).
- Presenting products or services to customers, highlighting benefits and features.
- Understanding customer needs and tailoring product/service solutions accordingly.
- Negotiating prices, terms, and contracts to close deals.
- Answering customer questions and addressing concerns.
Technical Support Engineer
Sudan University Computer Center
04.2013 - 03.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
Bachelor's Degree - Computer Science
Sudan University Of Science & Information Technolg
Kartoum , Sudan 02.2013
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Warehouse operations
- Shipping and receiving
- Teamwork and collaboration
- Forklift operation
- Truck loading and unloading
Timeline
Material Handler
Liberty Hardware
06.2019 - Current
Sales Man
Bank Of Khartoum
01.2017 - 08.2017
Technical Support Engineer
Sudan University Computer Center
04.2013 - 03.2014
Bachelor's Degree - Computer Science
Sudan University Of Science & Information Technolg
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