Abdelrahman Elteryes
Customer Support Representative
San Diego,CA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
4
4
Languages
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Customer Support Team Leader
Goodwriters Corp
Delaware City, DE
01.2019 - 12.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Took cash and credit card payments via phone, in person and through email.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed new employees and on-going performance assessment of current employees.
- Developed and implemented standards for staff to provide consistent service to customers.
Sales Representative
Boosta
Ukraine
02.2017 - 06.2018
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Coached 20+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings .
- Proactively managed client correspondence and recorded all tracking and communications.
- Efficiently solved complex problems that impacted management.
Education
No Degree - Business Administration And Management
Sierra College
Sacramento 02.2019 - Current
Skills
Order management
undefinedTimeline
No Degree - Business Administration And Management
Sierra College
02.2019 - Current
Customer Support Team Leader
Goodwriters Corp
01.2019 - 12.2020
Sales Representative
Boosta
02.2017 - 06.2018
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