Abdelrahman Helmy
Astoria,NY
Summary
Dedicated and disciplined professional with in law enforcement and customer service. As an Auxiliary Police Officer with the NYPD, I patrol residential and commercial areas to maintain order and enhance police presence. At JFK Airport, I work as a Customer Service Agent, providing top-level service and support to passengers. I am skilled in basic law enforcement methods, self-defense, CPR, first aid, and traffic control. I can handle high-stress situations with professionalism and integrity. I aim to use my skills and knowledge as a Customs and Border Protection (CBP) Officer to help ensure national security and public safety.
Overview
7
7
years of professional experience
Work History
Customer Services Aget
JFK airport
Queens, NY
09.2023 - Current
- Assisted passengers with check-in, boarding, and baggage inquiries.
- Provided information about flight schedules, delays, and cancellations.
- Performed gate functions and supported arrival/departure processes.
- Coordinated with airline crew and ground staff for smooth operations.
- Managed flight manifests and updated passenger information.
- Handled lost and found baggage inquiries and processed claims.
- Ensured compliance with safety protocols and airline regulations.
Auxiliary Police Officer
NYPD
Queens, NY
05.2023 - Current
- Patrolled residential, commercial areas, parks, and public spaces, enhancing police presence.
- Maintained order at parades, festivals, and special events; performed traffic control at accidents and intersections.
- Trained in self-defense, CPR, first aid, patrol techniques, and state penal law; completed annual refresher courses.
Driver
Yellow cap (NYC Taxi & LIMO)
New York, New York
09.2019 - 09.2023
- Learn the maps of New York City and how to get to the destination in a short time
- Learn how to be a professional driver and increase the level of drive
Assistant Manager ( Cashier)
Trade Fair Supermarket
Long Island City, NY
01.2018 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Criminal Justice
John Jay College
New York05-2025
Associate Degree (Bachelor of Science) -
LaGuardi Community College
06.2020
Skills
- Professional Driving
- Defense and Arrest Tactics (DAAT)
- Defensive tactics training
- Protecting People and Property
- Patrol procedures
- Airline Policies
- Customer Relations
- Cultural Awareness
- Customer Documentation Review
- Excellent Communication
- Customer Service
- [Arabic] Fluency
Timeline
Customer Services Aget
JFK airport
09.2023 - Current
Auxiliary Police Officer
NYPD
05.2023 - Current
Driver
Yellow cap (NYC Taxi & LIMO)
09.2019 - 09.2023
Assistant Manager ( Cashier)
Trade Fair Supermarket
01.2018 - 09.2019
Bachelor of Science - Criminal Justice
John Jay College
Associate Degree (Bachelor of Science) -
LaGuardi Community College