Abderiona (Brie) Letts
Locust Grove,GA
Summary
To obtain a position that will allow me to utilize my skill and training, while
continuing to learn and grow on the job. Compassionate Certified Nursing Assistant
diligent about serving patient's medical and personal needs. Focused on delivering
high-quality care to individuals from diverse backgrounds. Dedicated to protecting
patient safety and promoting satisfaction with facility services. Kind and energetic
professional with outstanding bedside manner and charting abilities.
Overview
15
15
years of professional experience
Work History
Trainer
Starbucks in Ingles
Locust Grove, Georgia
08.2023 - Current
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Listened to customer desires and needs to recommend optimal products. Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
Certified Nursing Assistant
Acadia Care Center
Riverhead, NY
12.2018 - 03.2022
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
Shift Leader Manager
Steak N Shake
Snellville, GA
11.2014 - 07.2015
- Execute strategies and work with other team members in order to provide fast and accurate service to customers
- Process cash, debit and credit card transactions on POS system
- Post invoices, inventory, project sales, and labor control
- Provide new hires with thorough training.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Resolved conflicts between employees or customers in an efficient manner.
Concierge Supervisor
First Services Residential
Minneapolis, MN
05.2013 - 03.2014
- Typing Memo and event notification.
- Providing assistance to residents as needed.
- Programming packages into Connect4 System.
- Assigned tasks to team members to maximize efficiency and effectiveness of service delivery.
- Provided training and orientation sessions to new staff members on concierge policies and procedures.
- Conducted regular meetings with employees to discuss departmental goals, objectives, and performance metrics.
Shift Manager
Arby's Restaurant
Norcross, GA
05.2011 - 04.2013
- Handled deposits and managed money throughout shifts.
- Operate in all positions of the business.
- Operate POS Systems.
- Open and Close store.
- Post invoices, inventory, project sales, and labor control.
Shift Leader Manager
Steak N Shake
Sandy Springs, GA
10.2009 - 11.2012
- Execute strategies and work with other team members in order to provide fast accurate service to customers.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
- Maintained up-to-date knowledge of product and service changes.
Education
Certified Nursing Assistant Certification -
New Horizons Medical Institute
Norcross, GA12-2012
GED -
Dekalb Technical College
Clarkston, GA07-2011
Skills
- Program Management
- Materials Organization
- First Aid
- New Hire Training
- Interpersonal Communication
- Payment Collection
- Health Care Trained
- Microsoft word, power point Excel
- Keyboarding
Timeline
Trainer
Starbucks in Ingles
08.2023 - Current
Certified Nursing Assistant
Acadia Care Center
12.2018 - 03.2022
Shift Leader Manager
Steak N Shake
11.2014 - 07.2015
Concierge Supervisor
First Services Residential
05.2013 - 03.2014
Shift Manager
Arby's Restaurant
05.2011 - 04.2013
Shift Leader Manager
Steak N Shake
10.2009 - 11.2012
Certified Nursing Assistant Certification -
New Horizons Medical Institute
GED -
Dekalb Technical College
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