ABDERRAHMAN EL AMRAOUI
Salé Al Jadida
Summary
Accomplished leader in debt recovery at Crédit Agricole du Maroc, adept in optimizing processes and enhancing team performance. Spearheaded strategies that increased recovery rates by 20%, showcasing proficiency in financial software and exceptional negotiation skills. Achieved significant reduction in uncollectible debts, underlining a commitment to financial risk management and operational excellence.
Overview
15
15
years of professional experience
Work History
Head of Amicable Recovery Department for CES
Crédit Agricole du Maroc
Rabat, Morocco
01.2022 - Current
- Led a team focused on debt recovery in the Rabat-Salé-Kénitra region, achieving a 15% reduction in uncollectible debts in 2023.
- Formulated innovative strategies, raising recovery efficiency on challenging cases by 20%.
- Generated comprehensive reports to track performance metrics.
Unit Head, Amicable Recovery Department for CES
Crédit Agricole du Maroc
Rabat, Morocco
07.2018 - 01.2022
- Managed sensitive cases by developing tailored debt repayment strategies.
- Supported clients in formulating effective debt-repayment strategies.
Recovery Officer
Crédit Agricole du Maroc
Rabat, Morocco
01.2013 - 07.2018
- Boosted recovery process performance through the development and upkeep of a client database.
- Welcomed guests, managing their requests swiftly and effectively.
Logistics Officer
Air Nam
Casablanca, Morocco
04.2011 - 12.2012
- Facilitated collaboration with various departments to maintain customer satisfaction and operational flow.
Customer Service Representative
Phone Servi Plus
Casablanca, Morocco
01.2010 - 02.2011
- Managed client relationships, provided information, and resolved complaints, increasing customer satisfaction to over 90%.
Education
Specialized Master's Degree - Financial Markets Engineering and Corporate Finance
ENCG Settat
Settat01.2016
Bachelor in Management - Entrepreneurship, Franchise, and Business Unit
TBS
Casablanca, Morocco12.2012
Advanced Technician's Certificate - Commerce and Management
Ecole Française des Affaires (EFA)
Casablanca12.2007
Skills
- Proficient in office tools and financial software
- Process Recovery Optimization
- Effective Team Management
- Financial risk management
- Financial analysis and reporting
- Interpersonal Communication Skills
Personal Information
Nationality: Moroccan
Languages
English
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Head of Amicable Recovery Department for CES
Crédit Agricole du Maroc
01.2022 - Current
Unit Head, Amicable Recovery Department for CES
Crédit Agricole du Maroc
07.2018 - 01.2022
Recovery Officer
Crédit Agricole du Maroc
01.2013 - 07.2018
Logistics Officer
Air Nam
04.2011 - 12.2012
Customer Service Representative
Phone Servi Plus
01.2010 - 02.2011
Specialized Master's Degree - Financial Markets Engineering and Corporate Finance
ENCG Settat
Bachelor in Management - Entrepreneurship, Franchise, and Business Unit
TBS
Advanced Technician's Certificate - Commerce and Management
Ecole Française des Affaires (EFA)
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