Abdi Hassan
St Cloud,MN
Summary
Experienced professional with a successful career in Customer Service. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in winning customer loyalty and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within team environments where leadership skills are the key to success.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Catholic Charities
08.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Associate
Boys and Girls Club of Minnesota
02.2023 - Current
- Program Implementation: Plan, develop and implement age-appropriate programs and activities for children and youth
- Youth Engagement: Serve as a positive role model and mentor, promoting positive values and behaviors
- Safety and Well-being: supervise and monitor activities to prevent accident and respond appropriately to emergencies
- Behavior Management- Promote positive behavior and address behavioral issues promptly and professionally
- Collaboration and Communication: Work collaboratively with other staff members to plan and coordinate program activities
Customer Service / Cashier
Walmart
11.2022 - 02.2023
- Customer Assistance: Greeting customers, answering questions, and providing excellent customer service to ensure a positive shopping experience
- Stocking and Merchandising: Replenishing shelves, organizing merchandise, and ensuring product availability and presentation
- Cashiering and Checkout: Scanning and processing purchases accurately, handling cash transactions, and assisting customers with payment-related inquiries
- Inventory Management: Monitoring inventory levels, conducting stock checks, and assisting with inventory control procedures
- Product Knowledge: Developing a comprehensive understanding of Walmart's product range to assist customers with their inquiries and provide recommendations
- Store Maintenance: Maintaining cleanliness and organization in assigned areas, including aisles, shelves, and workstations
- Price Labeling: Ensuring accurate pricing and labeling of products throughout the store
- Adherence to Policies and Procedures: Following Walmart's safety protocols, operational guidelines, and ethical standards
- Teamwork: Collaborating with fellow associates and supervisors to achieve departmental and store goals
- Additional Tasks: Performing other assigned tasks such as assisting with special promotions, handling customer returns or exchanges, and supporting other areas of the store as needed
Packager
Fulfillment Distribution Center
02.2022 - 05.2022
- Inspection and Testing: Conduct regular inspections and quality checks on raw materials, production processes, and finished products to identify and address any deviations or nonconformities
- Documentation and Reporting: Maintain accurate records of quality control activities, including inspection results, test reports, and corrective actions
- Generate comprehensive reports and communicate findings to management and relevant stakeholders
- Continuous Improvement: Identify areas for improvement in quality control processes, procedures, and systems
- Develop and implement corrective and preventive measures to enhance product quality, reduce waste, and improve overall efficiency
- Compliance and Auditing: Collaborate with internal and external auditors to ensure compliance with regulatory requirements, customer specifications, and industry certifications (e.g., USDA, FDA, ISO)
- Problem Resolution: Investigate customer complaints, non-conforming products, and process deviations
- Implement corrective actions, root cause analysis, and preventive measures to resolve issues and prevent recurrence
- Cross-functional Collaboration: Coordinate with various departments, including production, maintenance, and logistics, to address quality-related issues and facilitate effective communication and problem-solving
- Training and Development: Stay updated on industry trends, quality control practices, and regulatory changes
- Provide training and guidance to plant employees on quality control procedures, food safety, and product quality expectations
- Safety and Hygiene: Adhere to and promote a safe working environment, ensuring compliance with occupational health and safety regulations and hygiene standards
Education
Bachelor's Degree - Nursing
St Cloud Technical and Community College
St Cloud, MNDiploma -
Apollo High School
St Cloud, MN01.2022
Skills
- Excellent Communication Skills
- Leadership
- Analytical
- Organization skill
- Customer service
- Sales
- Billing
Languages
Somali
Native or Bilingual
Timeline
Direct Support Professional
Catholic Charities
08.2024 - Current
Associate
Boys and Girls Club of Minnesota
02.2023 - Current
Customer Service / Cashier
Walmart
11.2022 - 02.2023
Packager
Fulfillment Distribution Center
02.2022 - 05.2022
Diploma -
Apollo High School
Bachelor's Degree - Nursing
St Cloud Technical and Community College
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