Abdias Garcia Jr
brownsville
Summary
Results-oriented Retention Specialist with extensive experience in sourcing high-quality candidates and implementing strategies to minimize turnover. Proven ability to manage employee relations in dynamic environments, fostering strong relationships with staff and management. Demonstrates expertise in customer relationship management, conflict resolution, and data analysis to enhance retention efforts and improve team productivity. Committed to leveraging communication and problem-solving skills to drive successful customer retention initiatives.
Overview
4
4
years of professional experience
Work History
Sales/Marketing Retention
Charter Communications
Harlingen
08.2022 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with customers to identify their needs and presented tailored retention offers.
- Mentored and trained new hires to effectively sell and retain customers by identifying their needs and collaborating with various teams and management.
Sales Advisor
Best Buy
Brownsville
09.2023 - 03.2024
- Assessed customer profiles prior to making recommendations regarding suitable credit cards.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Assessed customer requirements and guided them through the store credit card application.
Call Center Representative
Senture
Mcallen
08.2020 - 01.2022
- Assessed client information and prepared unemployment claims forms.
- Determined eligibility for additional benefits based on individual circumstances.
- Reviewed and verified accuracy of submitted documents.
- Explained eligibility details and affordability options to patients with kindness and respect.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos 05-2020
Associate of Arts -
Texas Southmost College
Brownsville 05-2020
Skills
- Documentation skills
- Upselling and cross selling
- Retention marketing
- Problem-solving abilities
- Team building
- Persuasion techniques
- Multitasking and time management
- Excellent skills in PowerPoint, Word, and Excel
- Strong organization skills
- Organization and time management
- Superior communication skills
Languages
English
First Language
Spanish
Proficient (C2)
C2
Accomplishments
- I was promoted to mentor in my current job to train new hires. I unofficially took over a team and was capable of building up their skills and take them to the top 3 teams in a site.
Timeline
Sales Advisor
Best Buy
09.2023 - 03.2024
Sales/Marketing Retention
Charter Communications
08.2022 - Current
Call Center Representative
Senture
08.2020 - 01.2022
High School Diploma -
Los Fresnos High School
Associate of Arts -
Texas Southmost College
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