Abdibasid Abdiqani
Chaska,MN
Summary
Dynamic customer service representative with extensive industry experience, recognized for exceptional rapport-building skills and a proactive approach to customer satisfaction. Proven ability to enhance client relationships and drive business growth through strong communication and teamwork. Committed to contributing positively to organizational success while fostering a collaborative environment.
Overview
7
7
years of professional experience
Work History
PCA Personal Care Assistant
Minnesota Quality Care
Minneapolis, MN
06.2024 - Current
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided ongoing compassionate patient care for each client.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Completed scheduled patient check-ins and progress reports for clients.
- Contributed to case reviews of client status and progress.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Ramp Agent
DELTA GLOBAL SERVICES (Unifi Aviation)
Bloomington, MN
11.2022 - 06.2024
- Followed and maintained security protocols in compliance with Federal Aviation Administration (FAA) regulations to ensure safety and regulatory adherence.
- Provided customer service support, including switchboard operations, report releases, and processing traveler cargo in a timely manner.
- Ensured the accurate and complete loading and unloading of planes in a timely manner, adhering to safety regulations and operational schedules to maintain efficiency and compliance.
- Utilized the correct equipment to load and unload aircraft items, ensuring compliance with all safety measures.
- Utilized ground support equipment including tugs, belt loaders, and forklifts to efficiently handle cargo and baggage.
- Inspected ramp areas to detect hazards and debris.
- Ensured punctual takeoffs through efficient task completion with the flight team.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Implemented company policies regarding baggage handling and customer service.
Customer Service Representative
The Home Depot
Eden Prairie, MN
01.2020 - 11.2022
- Showcased extensive product expertise to address customer inquiries with precision.
- Cultivated customer relationships through attentive listening and empathetic communication.
- Identified opportunities to enhance processes based on frequent customer inquiries.
- Processed payments, refunds, and adjustments with precision.
- Efficiently managed account updates and billing inquiries.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Target
Eden Prairie, MN
05.2018 - 08.2019
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
College in Computer Science -
Normandale Community College
Bloomington, MN05.2026
Skills
- Seizure precautions
- HIPAA compliance
- Conflict resolution
- Self-Directed
- Analytical thinking
- Problem-solving
- Microsoft office
- Task prioritization
- Time management
- Written communication
- Computer skills
- Good Telephone Etiquette
- Dependable and responsible
- Problem resolution
- Aviation and transportation
- Security processes
- FAA compliance
- Punctuality and reliability
- Creative problem solving
- Team development
- Document control
- Empathy and patience
- Customer relationship management (CRM)
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Arabic
Professional
Spanish
Limited
Swahili
Limited
Timeline
PCA Personal Care Assistant
Minnesota Quality Care
06.2024 - Current
Ramp Agent
DELTA GLOBAL SERVICES (Unifi Aviation)
11.2022 - 06.2024
Customer Service Representative
The Home Depot
01.2020 - 11.2022
Cashier
Target
05.2018 - 08.2019
College in Computer Science -
Normandale Community College
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