Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ABDIEL CERVANTES

Houston,United States

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication management and customer issue resolution. Recognized for enhancing patient care through effective communication and conflict resolution. Proficient in pharmacy operations and data entry, consistently ensuring accuracy and compliance while fostering a collaborative team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Houston, Texas
01.2023 - Current
  • Assisted pharmacists in preparing and dispensing medications to patients.
  • Managed inventory by restocking shelves and organizing pharmaceutical supplies.
  • Processed prescription orders using pharmacy management software efficiently.
  • Collaborated with healthcare professionals to resolve prescription-related issues.
  • Maintained accurate patient records and ensured confidentiality of information.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Cashier

CVS Pharmacy
Houston , Texas
01.2022 - 01.2023
  • Processed customer transactions accurately and efficiently at busy retail location.
  • Assisted customers with product inquiries and provided excellent service.
  • Handled cash, credit, and digital payments securely and responsibly.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Team Member

Image Shots
Houston, TX
08.2021 - 07.2022
  • Formed strong bonds with my coworkers and managers.
  • I'm in charge of display, packing, picking, and machine operation.
  • I'm in charge of product preparation and service.
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
  • Took on additional job responsibilities, including editing and cutting, allowing me to meet the project's target date during an unexpected backlog.
  • Was able to keep my productivity goals by resolving issues in a timely manner.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Was responsible for lifting, stacking, and transporting boxes weighing up to [Number] pounds.
  • Looked for ways to go above and beyond the job description.

Sales Associate

The Children's Place
Houston, United States
11.2021 - 01.2022
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Helped customers navigate store, complete sales and process returns.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Processed payments quickly to keep customer flow moving.
  • Handled issues professionally to company standards.
  • Rotated stock using clearance markdowns and special sales promotions.
  • Handled stressful situations professionally and multitasked with ease.
  • Processed credit card payments and accurately handled cash.
  • Accomplished multiple tasks in a fast-paced environment.

Team Member

Whataburger
Houston, TX
01.2020 - 01.2021
  • Formed strong bonds with my coworkers and managers.
  • I was in charge of product preparation and service.
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
  • All of my tasks were completed in a productive and efficient manner.

Education

Certified Pharmacy Technician - Pharmacy

Texas Board of Pharmacy
Houston, TX
06-2025

High School Diploma -

KIPP Generations Collegiate
Houston, TX
01.2021

Some College (No Degree) - Humanities

University of Houston-Downtown (UHD)
Houston, TX

Skills

  • Safety awareness
  • Customer service
  • Store maintenance
  • Creative problem solving
  • Spanish proficiency
  • Multi-tasking ability
  • Communication skills
  • Team collaboration
  • Hospitality support
  • Product knowledge
  • Conflict resolution
  • Professional demeanor
  • Data entry proficiency
  • Medication management
  • Effective communication strategies
  • Insurance reconciliation
  • Order verification support
  • Billing assistance
  • Customer issue resolution
  • Healthcare compliance
  • Labeling procedures expertise
  • Pharmacology knowledge
  • Pharmacy operations support
  • Insurance verification processes
  • Drug utilization review expertise

Certification

  • Pharmacy technician license

Languages

Spanish
Limited

Timeline

Pharmacy Technician

CVS Pharmacy
01.2023 - Current

Cashier

CVS Pharmacy
01.2022 - 01.2023

Sales Associate

The Children's Place
11.2021 - 01.2022

Team Member

Image Shots
08.2021 - 07.2022

Team Member

Whataburger
01.2020 - 01.2021

Certified Pharmacy Technician - Pharmacy

Texas Board of Pharmacy

High School Diploma -

KIPP Generations Collegiate

Some College (No Degree) - Humanities

University of Houston-Downtown (UHD)

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