Abdiel Chavez
Santa Fe
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Loading Dock Worker
UPS
Santa Fe
10.2025 - Current
- Loaded and unloaded packages from delivery trucks and freight containers.
- Sorted packages by size and destination for optimal delivery organization.
- Maintained a clean and safe work environment in compliance with safety standards.
- Collaborated with team members to ensure timely package processing.
- Ensured that all packages were properly secured on trailers before departure.
- Inspected containers for any damages or discrepancies prior to loading them onto trucks or trailers.
- Assisted warehouse staff when necessary in order to meet customer demands.
Restaurant Shift Manager
McDonald's
Santa Fe
04.2022 - 09.2025
- Supervised daily restaurant operations to ensure efficient service delivery.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Trained and mentored team members on customer service standards and procedures.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Resolved customer complaints in a timely manner.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Enforced health and safety regulations to maintain a clean work environment.
- Ensured adherence to quality standards in food preparation and presentation.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Handled closing procedures including counting money in drawers at end of shift.
Education
Monte Del Sol Charter School
Santa Fe, NMSkills
- Package inspection
- Freight sorting
- Shipment sorting
- Package preparation
- Dock equipment operation
- Safety compliance
- Health and safety compliance
- Workplace cleanliness
- Problem solving
- Critical thinking
- Analytical skills
- Effective communication
- Customer service
- Customer complaint resolution
- Complaint handling
- Task delegation
- Training and development
- Pre-shift walk-through
- Cash handling
Languages
English
Professional
Spanish
Professional
Timeline
Loading Dock Worker
UPS
10.2025 - Current
Restaurant Shift Manager
McDonald's
04.2022 - 09.2025
Monte Del Sol Charter School