Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abdiel Coli

Pearland,TX

Summary

Experienced Leader bringing 10+ years of Customer Service experience. Proficient in managing people and resources to accomplish challenging objectives.

Overview

11
11
years of professional experience

Work History

Assistant Supervisor

Treeways
08.2022 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with other management members to implement proper division of responsibilities.
  • When needed, would act as General Foreman when one would need time off.

Customer Service Representative

TaskUs
01.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer chats promptly to avoid on-hold wait times.
  • Kept a constant, open line of communication between all other CSR Agents, and our superiors via main chats to ensure assistance was promptly given and received when needed.

Shipping Lead

Mr. Bird
09.2021 - 12.2021
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and R&L.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Backfilled products as items were finished being made.
  • Tasked with keeping shipping area fully stocked at all times.
  • Ensured each pallet order was correctly labeled and had exact quantity desired before being shipped.

Receiving Lead

University Co-Op Distribution Center
03.2017 - 07.2017
  • Retrieved and verified all products ordered were delivered.
  • Organized and inventoried all products received.
  • Focused on hanging, folding, boxing, and tagging product.
  • Direct line of communication between staff and management for all inventory related items.

Student Financial Auditor/HR Specialist

University Of Texas At Austin
08.2016 - 01.2017
  • Managed student employee HR documentation of the Texas Union and the SAC.
  • Balanced finances for previous days, including balancing safes and tills.
  • Assured Union wide cash bags were balanced and rebuilt for future use.
  • Created deposit for the day and ensured revenue was safely submitted to the bursar's office.

Student Supervisor

University Of Texas At Austin
05.2015 - 07.2016
  • Effectively trained new hires.
  • Supervised staff’s financial transactions and managed cash flow.
  • Provided and maintained exceptional guest satisfaction to Union patrons while cultivating positive employee enthusiasm.
  • Tasked with daily inventory and data entry of concessional items.

Projectionist, Assistant manager

Sundance Cinemas
07.2012 - 12.2014
  • Assistant Manager of Concessions and inventory related items.
  • Managed and processed all financials during shift changes.
  • Balanced safe, tills, and deposit bags.
  • Updated corporate office of our daily sales and issues.
  • Ensured all theaters were running films on time with no issues with picture or sound.
  • Maintained constant communication with staff to ensure location was running smoothly.
  • Maintained cleanliness of the workspace throughout building.

Education

Physics

Texas State University
San Marcos, TX

High School Diploma -

Stephen F. Austin High School
05.2010

Skills

  • Customer Inquiries
  • Professional Relationships
  • Staff Motivation and Discipline
  • Inventory Accuracy
  • Data Entry
  • Management
  • Leadership
  • Accounting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Supervisor

Treeways
08.2022 - 05.2023

Customer Service Representative

TaskUs
01.2022 - 07.2022

Shipping Lead

Mr. Bird
09.2021 - 12.2021

Receiving Lead

University Co-Op Distribution Center
03.2017 - 07.2017

Student Financial Auditor/HR Specialist

University Of Texas At Austin
08.2016 - 01.2017

Student Supervisor

University Of Texas At Austin
05.2015 - 07.2016

Projectionist, Assistant manager

Sundance Cinemas
07.2012 - 12.2014

Physics

Texas State University

High School Diploma -

Stephen F. Austin High School

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Abdiel Coli