Abdiel Coli
Pearland,TX
Summary
Experienced Leader bringing 10+ years of Customer Service experience. Proficient in managing people and resources to accomplish challenging objectives.
Overview
11
11
years of professional experience
Work History
Assistant Supervisor
Treeways
Detroit, MI
08.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with other management members to implement proper division of responsibilities.
- When needed, would act as General Foreman when one would need time off.
Customer Service Representative
TaskUs
New Braunfels, TX
01.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer chats promptly to avoid on-hold wait times.
- Kept a constant, open line of communication between all other CSR Agents, and our superiors via main chats to ensure assistance was promptly given and received when needed.
Shipping Lead
Mr. Bird
New Braunfels, TX
09.2021 - 12.2021
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers such as UPS, FedEx and R&L.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Backfilled products as items were finished being made.
- Tasked with keeping shipping area fully stocked at all times.
- Ensured each pallet order was correctly labeled and had exact quantity desired before being shipped.
Receiving Lead
University Co-Op Distribution Center
Austin, TX
03.2017 - 07.2017
- Retrieved and verified all products ordered were delivered.
- Organized and inventoried all products received.
- Focused on hanging, folding, boxing, and tagging product.
- Direct line of communication between staff and management for all inventory related items.
Student Financial Auditor/HR Specialist
University Of Texas At Austin
Austin, TX
08.2016 - 01.2017
- Managed student employee HR documentation of the Texas Union and the SAC.
- Balanced finances for previous days, including balancing safes and tills.
- Assured Union wide cash bags were balanced and rebuilt for future use.
- Created deposit for the day and ensured revenue was safely submitted to the bursar's office.
Student Supervisor
University Of Texas At Austin
Austin, TX
05.2015 - 07.2016
- Effectively trained new hires.
- Supervised staff’s financial transactions and managed cash flow.
- Provided and maintained exceptional guest satisfaction to Union patrons while cultivating positive employee enthusiasm.
- Tasked with daily inventory and data entry of concessional items.
Projectionist, Assistant manager
Sundance Cinemas
Houston, TX
07.2012 - 12.2014
- Assistant Manager of Concessions and inventory related items.
- Managed and processed all financials during shift changes.
- Balanced safe, tills, and deposit bags.
- Updated corporate office of our daily sales and issues.
- Ensured all theaters were running films on time with no issues with picture or sound.
- Maintained constant communication with staff to ensure location was running smoothly.
- Maintained cleanliness of the workspace throughout building.
Education
Physics
Texas State University
San Marcos, TXHigh School Diploma -
Stephen F. Austin High School
05.2010
Skills
- Customer Inquiries
- Professional Relationships
- Staff Motivation and Discipline
- Inventory Accuracy
- Data Entry
- Management
- Leadership
- Accounting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Supervisor
Treeways
08.2022 - 05.2023
Customer Service Representative
TaskUs
01.2022 - 07.2022
Shipping Lead
Mr. Bird
09.2021 - 12.2021
Receiving Lead
University Co-Op Distribution Center
03.2017 - 07.2017
Student Financial Auditor/HR Specialist
University Of Texas At Austin
08.2016 - 01.2017
Student Supervisor
University Of Texas At Austin
05.2015 - 07.2016
Projectionist, Assistant manager
Sundance Cinemas
07.2012 - 12.2014
Physics
Texas State University
High School Diploma -
Stephen F. Austin High School