Abdiel Natal
Wesley Chapel,FL
Summary
Dynamic Patient Experience Representative with a proven track record at Moffitt Cancer Hospital, excelling in patient confidentiality and insurance verification. Recognized for enhancing patient-provider relationships through compassionate care and effective communication. Adept at multitasking and problem-solving, ensuring a seamless experience for patients while maintaining high standards of professionalism.
Overview
9
9
years of professional experience
Work History
Patient Experience Representative
Moffitt Cancer Hospital
08.2024 - Current
- Monitored waiting room area to ensure cleanliness and comfort for all patients throughout their visit.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Facilitated smooth clinic operations by coordinating appointments, referrals, authorizations, and insurance verification processes.
- Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Sales Associate
Secured Tampa
10.2023 - 07.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Patient Experience Representative
Moffitt Cancer Hospital
05.2023 - 10.2023
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Provided accurate information about clinic services when answering patient inquiries via phone or email.
- Streamlined appointment scheduling process, resulting in reduced wait times for patients seeking care.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
Detail Specialist
BMW
02.2020 - 07.2022
- Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Sales Associate
Godiva Chocolatier Inc
10.2018 - 01.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate
Pacsun Retail Store
05.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL2018
Skills
- Telephone skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Professionalism and etiquette
- Healthcare software expertise
- Team collaboration
- Compassionate care
- Safety protocols
- Patient assistance
- Problem-solving
- Time management
- Punctual and hardworking
- Multitasking
- Calm and effective under pressure
- Reliability
- Adaptability and flexibility
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Experience Representative
Moffitt Cancer Hospital
08.2024 - Current
Sales Associate
Secured Tampa
10.2023 - 07.2024
Patient Experience Representative
Moffitt Cancer Hospital
05.2023 - 10.2023
Detail Specialist
BMW
02.2020 - 07.2022
Sales Associate
Godiva Chocolatier Inc
10.2018 - 01.2020
Sales Associate
Pacsun Retail Store
05.2016 - 08.2017
High School Diploma -
Wesley Chapel High School
Similar Profiles
Abraham MartinezAbraham Martinez
Certified Sterile Processing Technician at Moffitt Cancer HospitalCertified Sterile Processing Technician at Moffitt Cancer Hospital
Alexandria RayneAlexandria Rayne
Medical Office Assistant at Moffitt Cancer HospitalMedical Office Assistant at Moffitt Cancer Hospital
Tilfornee L. StevensTilfornee L. Stevens
Surgery Scheduler Team Leader coordinator at Moffitt Cancer HospitalSurgery Scheduler Team Leader coordinator at Moffitt Cancer Hospital
Cristie BertrandCristie Bertrand
Licensed Sales Agent at Great Florida of TallahasseeLicensed Sales Agent at Great Florida of Tallahassee
Savanna CunninghamSavanna Cunningham
Sales Associate at World Market Cost PlusSales Associate at World Market Cost Plus