ABDIFITAH YUSUF
Minneapolis,USA
Summary
Dedicated Customer Service Specialist with extensive experience in customer relations, healthcare support, and asset management technology. Skilled at prioritizing tasks, resolving escalated concerns, and collaborating with cross-functional teams to ensure seamless operations. Recognized for delivering excellent service, supporting medical equipment operations, and maintaining organizational efficiency. Adept in multitasking, critical thinking, and adapting to fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AMT Asset Management Tech
Freedom Hospital, North Memorial Robindale
- Supported installation, maintenance, and troubleshooting of hospital medical technology assets.
- Tracked, inventoried, and ensured compliance of equipment with hospital standards.
- Collaborated with clinical staff to guarantee timely availability of medical devices.
- Documented asset management activities, identifying improvements for efficiency.
- Assisted with upgrades, calibration, and repair of medical devices to improve patient safety.
Customer Service Representative
Uline
03.2023 - 01.2024
- Provided professional customer support by handling product inquiries, orders, and returns.
- Collected and analyzed customer feedback to enhance service quality.
- Resolved escalated customer complaints with efficiency and professionalism.
- Delivered accurate product and technical support to maintain customer satisfaction.
Security Officer
Unparalleled Security
10.2021 - 12.2022
- Conducted surveillance and routine patrols ensuring safety of hospital grounds.
- Investigated incidents and enforced compliance with security protocols.
- Responded promptly to alarms and escalated security events.
- Supported a safe and secure healthcare environment for staff and patients.
Ali Issa
06.2016 - 01.2020
- Company Overview: Sam Sam Food Distribution
- Managed inventory, inspected shipments, and ensured quality control of food distribution.
- Coordinated logistics with warehouse teams for efficient operations.
- Processed orders using enterprise software, reducing errors in fulfillment.
- Provided support in unloading, organizing, and dispatching goods.
Dietary Aide
St Anthony Rehab Center
04.2017 - 03.2019
- Prepared and delivered meals tailored to patient needs and preferences.
- Maintained food service areas ensuring cleanliness and compliance with dietary standards.
- Assisted in menu planning with consideration for nutritional requirements.
- Supported residents with daily dining needs, ensuring quality service.
Education
Associate of Science - Surgical Technology
St. Paul College
South Saint Paul, MNAssociate of Science - Sterile Tech Processing
Health Tech Academy
Minneapolis, MN12.2024
Skills
- Customer Service & Complaint Resolution
- Scheduling & Data Collection
- Technical Troubleshooting
- Office & Medical Equipment Proficiency
- Conflict Resolution & Critical Thinking
- Asset Management & Equipment Tracking
- Process Improvement & Training Aptitude
- Stakeholder Relationship Building
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received a professional excellence award from the Financial Management Association.
Certification
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
LANGUAGES
Somali – Professional
English – Professional
Arabic – Limited
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Customer Service Representative
Uline
03.2023 - 01.2024
Security Officer
Unparalleled Security
10.2021 - 12.2022
Dietary Aide
St Anthony Rehab Center
04.2017 - 03.2019
Ali Issa
06.2016 - 01.2020
AMT Asset Management Tech
Freedom Hospital, North Memorial Robindale
Associate of Science - Sterile Tech Processing
Health Tech Academy
Associate of Science - Surgical Technology
St. Paul College
Hobbies and Interests
Passionate about basketball, outdoor exploration, and photography. Enjoys reading literature to broaden perspectives and engage in continuous personal growth. Dedicated to teamwork, resilience, and contributing positively to both professional and community environments.
Similar Profiles
Rene NdeRene Nde
Medical Laboratory Scientist at North Memorial HospitalMedical Laboratory Scientist at North Memorial Hospital
Jennifer LetellierJennifer Letellier
Patient Care Facilitator, Registered Nurse, Neonatal Intensive Care Unit at North Memorial Health Care Maple Grove HospitalPatient Care Facilitator, Registered Nurse, Neonatal Intensive Care Unit at North Memorial Health Care Maple Grove Hospital
Kavis HairstonKavis Hairston
Dietary Aide Leader at North Memorial HospitalDietary Aide Leader at North Memorial Hospital
Logan GregoryLogan Gregory
Student at Dunwoody Technical CollegeStudent at Dunwoody Technical College
SYDNEY DEBROUXSYDNEY DEBROUX
MEDICAL DEVICE ENGINEERING RECRUITER at ActalentMEDICAL DEVICE ENGINEERING RECRUITER at Actalent