ABDIHAKEEM MAALIM
Kansas City,MO
Summary
Compassionate healthcare professional skilled in customer service, pharmacy operations, and direct support. Expertise in confidential recordkeeping, scheduling, and electronic documentation. Proven ability to manage appointments, medication routines, and daily services while maintaining privacy and effective communication. Strong background in problem-solving within fast-paced healthcare and community settings.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Life Unlimited
Kansas City, Missouri
03.2025 - Current
- Provided dependable daily support, ensuring safety, dignity, privacy, and accurate electronic documentation for individuals.
- Coordinated appointments, transportation, meals, medication routines, and household schedules, enhancing participation in community activities.
- Maintained calm demeanor in high-pressure situations, supported team dynamics, and facilitated effective problem-solving.
Community Support Officer
Life Unlimited
Kansas City, Missouri
04.2024 - 03.2025
- Delivered person-centered support for Life Unlimited clients in home and community settings.
- Supported community access, outings, and social activities for people with disabilities.
- Cultivated positive client relationships through effective communication and attentive service.
- Coordinated appointments and transportation for individuals to enhance independent living.
- Assisted with daily living tasks, including meals, hygiene, and household routines.
Pharmacy Technician
CVS Pharmacy
Kansas City, Missouri
06.2024 - 04.2025
- Delivered customer service by phone and in person, processed prescriptions, entered data, created labels, and maintained accurate records to ensure efficient operations.
- Coordinated with patients and healthcare offices, organized inventory, prepared pickups, and adhered to safety and privacy procedures to support patient care.
Education
B.A. - Biology, Chemistry Minor
University of Missouri Kansas City
Kansas City, MO12-2026
Skills
- Client Care Coordination
- Data management
- Microsoft Office and Electronic Records
- Multichannel communication
- Front desk support
- Team collaboration
- Conflict resolution
- Community Engagement
LANGUAGES
- Somali
- Swahili, Arabic
- Amharic, Fluent in all four languages
ADDITIONAL EXPERIENCE
- COVID 19 Community Volunteer | Minnesota Department of Health | Saint Paul, Minnesota
- 2021 - 2022
- Supported testing and vaccination events through registration, public guidance, outreach, and multilingual assistance.
- Healthcare Volunteer | Axis Medical Center | Minneapolis, Minnesota
- Scheduled patients, reviewed documents, supported front-desk communication, and helped resolve record and insurance discrepancies.
CERTIFICATIONS AND PROFESSIONAL TRAINING
- Safety and Emergency Response
- CPR, First Aid and AED Certification
- Crisis Intervention and Crisis Management
- Workplace, Home, Community, Fire and Electrical Safety
- Defensive Driving, Winter Driving and Distracted Driving Prevention
- Food Safety Fundamentals and Emergency Support for Individuals with Disabilities
- Medication and Health Support
- Level One Medication Aide Certificate with Two Year Update
- Observed Medication Passes
- Therap MAR and Drug Count Training
- Medication Labels, Documentation and Psychotropic Medication Training
- Bloodborne Pathogens and Standard Precautions
- Fatal Five Fundamentals including Infection and Seizure Response
- Privacy, Rights and Compliance
- HIPAA Basics, Security Rule and Electronic Communication
- Ethics and Corporate Compliance
- HCBS and Rights of Persons Served
- Abuse and Neglect Prevention and Elder Justice
- Legal Documentation, Personal Rights and Workplace Conduct
- Cybersecurity and Confidential Information Protection
- Communication and Specialized Support
- Person Centered Planning and Positive Behavior Support
- Trauma Informed Care and Mental Health Support
- Autism, Dementia and Alzheimer Disease Support
- Cross Cultural Communication and Cultural Humility
- Basic Sign Language for Direct Support Professionals
- Conflict Management, Effective Listening, Teamwork, Diplomacy and Tact
Timeline
Direct Support Professional
Life Unlimited
03.2025 - Current
Pharmacy Technician
CVS Pharmacy
06.2024 - 04.2025
Community Support Officer
Life Unlimited
04.2024 - 03.2025
B.A. - Biology, Chemistry Minor
University of Missouri Kansas City