Abdihakim Jama
Birmingham,UK
Summary
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency in a Geological role.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Customer service advisor
HMRC
Birmingham, West Midlands
08.2024 - 01.2025
- Handled high volume of calls daily for faster issue resolution.
- Guided customers through tax issues with patience and clarity.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Stadium and Venue Security
01.2023 - 04.2024
- Patrol around FOP (Field of play); Secure the players from any harmful attacks from threats
- Spectator guidance such as giving directions around the venue to ensure no confusion
- Conducted 50+ security checks per shift, ensuring the safety of 10,000+ attendees at each event
- Comfortable and confident communication with the spectators
Voluntary Geotechnical Engineer
Haas Petroleum
Nairobi , Kenya
09.2023 - 12.2023
- Conducting site investigations to assess groundwater levels, slope stability, soil conditions and more
- Recorded results of field and laboratory tests
- Designed retaining structures through investigation and analysis of ground conditions
- Partnered with diverse professionals to ensure geotechnical investigation results informed project decisions
- Assist in defining the parameters of a development using variables such as slope stability, bearing capacity and permeability
- Adhered to safety procedures
Test and Trace Call Centre
09.2021 - 12.2021
- Speaking with vulnerable individuals who may require support
- Making calls to individuals to ensure support and guidance is given
- Identify from symptomatic and confirmed individuals the residents that they have had contact with and create a contact list to pass to the advisory team to contact
- Arranging for deliveries to individual's house
- Handling calls from the public regarding Covid-19
- Provide a friendly, supportive, and helpful service
Education
BSc - Geology
University of Birmingham
Birmingham 01.2020 - 01.2023
BTEC Extended diploma - Applied Science
Sutton Coldfield College
The Royal Town of Sutton Coldfield 09.2018 - 06.2020
GCSE's - 12 B- C including Maths and English
Erdington Academy
Birmingham 01.2013 - 01.2017
Skills
- Microsoft Office
- Conflict de-escalation
- Python
- Arc Gis
- Qgis
- Digi maps
- Data analysis
- Communication skill
- Interpersonal skill
- Report writing
- Hydrological calculations
- Analytical skills
- Data collection
- Technical report writing
Languages
English
Fluent
Somali
Native
Affiliations
- Badminton
- Football
- Reading
- Scuba Diving
Timeline
Customer service advisor
HMRC
08.2024 - 01.2025
Voluntary Geotechnical Engineer
Haas Petroleum
09.2023 - 12.2023
Stadium and Venue Security
01.2023 - 04.2024
Test and Trace Call Centre
09.2021 - 12.2021
BSc - Geology
University of Birmingham
01.2020 - 01.2023
BTEC Extended diploma - Applied Science
Sutton Coldfield College
09.2018 - 06.2020
GCSE's - 12 B- C including Maths and English
Erdington Academy
01.2013 - 01.2017