Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Abdikadir Ahmed

Minneapolis,MN

Summary

Ambitious, career-focused jobs-seeker anxious to obtain an entry-level HR position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Would like To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Seasonal HR Assistant

Amazon
Minneapolis, MN
12.2021 - Current
  • Auditing associates Mytime to prevent negative UPT and using tools like smart form to mitigate the risk of payroll deficiency.
  • Weekly Gemba Audit to improve safety and employee engagement.
  • Delivered Administrative support by handling range of routine such us LOA, accommodations, employment verification.
  • I maintained high level of integrity to remain associates personal information and documentation data to be high confidentiality.
  • Kept HR desk area friendly and supportive environment to provide associates positive first impression.
  • Delivered positive respond rate survey over two month maintained 83% toward the associates that i engaged interaction.
  • Assisted associates with career choice program and respond HR box cases to increase engagement.
  • Partnered with Learning team to coordinate on-boarding NHO day one process to welcome new associates and help with their day one training.
  • Supported coordination of benefits open enrollment activities and process.
  • Implemented quality control process to reduce downtime associate wait time at the desk and increase productivity.
  • Facilitated communication and coordination between employees and management to keep parties informed.
  • Reduced process gaps while supporting associates navigate the AtoZ app features to achieve optimal productivity.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

Learning Trainer

AMAZON
LOUISVILLE, KY
06.2021 - 12.2021
  • Used Halt Software to design training for 100 employees and increase company retention and productivity rates 85%.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 90%
  • Decreased training time by designing effective new training programs.
  • Developed curricula, instructions, documentation and interpreted written tests for Hazmat, training courses.
  • Performed day-today GRA audit to reduce safety issue for safe work place environment.
  • On-boarded almost 200 associates during peak season and also interpreted hazmat test materials for ESL new hires.
  • Developed and implemented updating training programs for 50 employees.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Recorded and edited videos for use in later courses or by remote learners.

Customer Service Representative

ReadyJet Charters LLC
Louisville, KY
12.2018 - 05.2019
  • Recommended improvements to products and services to mitigate complaints.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Referred customers to business partners based on individual preferences and demographics.
  • Deescalated customer issues and concerns with prompt follow-thru.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Documented conversations with customers to track requests, problems and solutions.
  • Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Customer Service Representative

Target
Fort Worth, TX
01.2017 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Managed over 50 customer calls per day and Increased sales by 40%

Education

Bachelor of Science - Business Administration And Management

University of Louisville
Louisville, KY
05.2023

Skills

  • Bilingual
  • Active listener
  • Customer Service
  • Time Management
  • Leadership
  • Computer skills(excel, word, presentation)
  • Relationship development
  • Problem resolution
  • MS Office
  • Scheduling
  • Effective planning
  • Administrative support
  • Interpersonal Communication
  • Onboarding and Training
  • Human Resource Information System HRIS
  • Termination Procedures
  • Data Entry
  • Daily Operations Management
  • Employee Data Record Keeping

Certification

Prep:SHRM-CP License - 2020

HRIS License - 2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Seasonal HR Assistant

Amazon
12.2021 - Current

Learning Trainer

AMAZON
06.2021 - 12.2021

Customer Service Representative

ReadyJet Charters LLC
12.2018 - 05.2019

Customer Service Representative

Target
01.2017 - 11.2017

Bachelor of Science - Business Administration And Management

University of Louisville

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Abdikadir Ahmed