Abdikarim Sulub
Columbus
Summary
Goal-Oriented Customer Service Professional with 8+ Years of Expertise in Customer Satisfaction and Feedback Management. Dedicated IT Help Desk Technician with years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets.
Overview
8
8
years of professional experience
Work History
IT Analyst
Nationwide
02.2023 - 06.2024
- Conduct analysis of the company’s system operations
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Knowledge of databases, system security and troubleshooting
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Integrate multiple systems and reconcile needs of different teams.
Security Guard Officer
AEGIS Security & Investigations, Inc
09.2021 - 02.2023
- Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management.
Customer Service Representative
ContactUS Communications
10.2017 - 07.2021
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Working with a team of CSRs and other departments to find appropriate solutions.
Customer Service Representative
Teleperformance
01.2016 - 07.2017
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Following up with clients or customers to check that they're still satisfied with any purchases.
Education
Comptia And Google IT Support Certification: Professional IT Training -
Per Scholas
Columbus, OH01.2023
High School Diploma -
Hilliard Bradley High School
Hilliard, Ohio05.2014
Skills
- Conflict Management
- Telecommunication
- Customer service
- Detailed Activity Logs
- Hardware and software maintenance
- IT Troubleshooting Skills
- Systems architecture and administration
- Microsoft Office skills
- Operating systems
Timeline
IT Analyst
Nationwide
02.2023 - 06.2024
Security Guard Officer
AEGIS Security & Investigations, Inc
09.2021 - 02.2023
Customer Service Representative
ContactUS Communications
10.2017 - 07.2021
Customer Service Representative
Teleperformance
01.2016 - 07.2017
Comptia And Google IT Support Certification: Professional IT Training -
Per Scholas
High School Diploma -
Hilliard Bradley High School