Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdikarim Yusuf

Grand Forks,North Dakota

Summary

Dynamic operations leader with a proven track record at Residence Inn Marriott, excelling in team motivation and conflict resolution. Expert in coaching and mentoring, I streamlined processes to enhance efficiency and customer satisfaction. Developed training programs that significantly improved team performance and compliance, fostering a culture of continuous improvement.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

21
21
years of professional experience

Work History

Team Leader

Philadelphia Macaroni
07.2021 - 03.2024
  • Facilitated training sessions to equip staff with best practices and enhance overall team capabilities.
  • Managed conflict resolution within the team, promoting a collaborative and positive work environment.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed and executed training programs that significantly improved team skills and morale.

Operations Manager

Residence Inn Marriott
10.2016 - 07.2020
  • Streamlined operational processes, enhancing efficiency and reducing waste across multiple departments.
  • Led cross-functional teams in implementing new inventory management systems, improving accuracy and response times.
  • Developed and executed strategic plans to optimize supply chain logistics, resulting in improved delivery performance.
  • Mentored junior staff on best practices for operations management, fostering a culture of continuous improvement.
  • Implemented training programs for staff on operational procedures and safety protocols, increasing compliance rates.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.

Store Manager of Operations

Bates Grocery
12.2009 - 03.2015
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
  • Trained and mentored staff, enhancing team performance through effective coaching techniques.
  • Implemented new operational strategies that improved overall efficiency and customer satisfaction.
  • Developed and maintained relationships with vendors to ensure timely delivery of merchandise.
  • Conducted regular audits of store processes, identifying areas for improvement and implementing solutions effectively.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.

Front Desk Supervisor

Georgian Terrace Hotel
03.2007 - 06.2008
  • Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Trained and mentored front desk staff, enhancing service quality and team performance.
  • Resolved guest complaints with professionalism, fostering customer loyalty and satisfaction.
  • Implemented efficient scheduling systems, optimizing staff coverage during peak hours.
  • Monitored inventory levels for front desk supplies, ensuring availability and cost-effectiveness.
  • Developed training materials for new employees, streamlining onboarding processes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.

Team Lead

Dell Computers
01.2003 - 03.2006
  • Led cross-functional teams to enhance product delivery timelines and operational efficiency.
  • Facilitated training sessions for new team members, improving onboarding processes and knowledge retention.
  • Analyzed team performance metrics to identify areas for improvement and implement effective solutions.
  • Streamlined communication protocols among departments, reducing project delays and enhancing collaboration.
  • Developed strategic initiatives to optimize resource allocation and improve overall productivity.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

Early Childhood Care And Education

York University Glendon Campus
Toronto, Ontario
06-1994

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Coaching and mentoring
  • Documentation and reporting
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Daily workflow improvement

Languages

French
Full Professional

Timeline

Team Leader

Philadelphia Macaroni
07.2021 - 03.2024

Operations Manager

Residence Inn Marriott
10.2016 - 07.2020

Store Manager of Operations

Bates Grocery
12.2009 - 03.2015

Front Desk Supervisor

Georgian Terrace Hotel
03.2007 - 06.2008

Team Lead

Dell Computers
01.2003 - 03.2006

Early Childhood Care And Education

York University Glendon Campus

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Abdikarim Yusuf