Abdilahi Abdi
Roseville,Mn
Summary
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. A responsible student with good judgment, time management, and a flexible schedule. Aiming to leverage my abilities to fill the vacancy at your company successfully. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Desk support position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
06.2023 - Current
- Medtronic- 3 months summer project
- Unpack equipment and break down packaging for disposal
- Place equipment on respective desks
- Confirm locations with a site map or spreadsheet
- Connect all cables necessary for installation and make sure neat and presentable
- Clean up the work area and dispose of trash
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Other work as assigned by Lead Tech onsite
Desktop support
CWT
05.2022 - Current
- Responding to client support requests
- Contacting clients to find out the nature of the problem
- Traveling to the client’s location or connecting via a remote link
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Completing job reports and ordering supplies.
Flex security officer
GardaWorld
04.2021 - Current
- Monitor security desk
- Respond to calls and greet people with a smile
- Check surveillance cameras to identify disruptions or unlawful acts
- Maintained and securely retained a series of keys, controlling access to locked areas
- Wrote reports of daily irregularities to describe and document property damage and the presence of unauthorized individuals
- Provided personal escorts to personnel and visitors upon request
- Operated company vehicles to patrol large sites
- Call the police and fire departments in cases of emergency, such as fire and the presence of unauthorized persons.
cashier
Walmart Roseville
03.2020 - 04.2021
- Monitored self-checkout stations to assist customers and ensure registers were working appropriately
- Helped customers locate Items
- Counted cash drawers at the beginning of shifts to verify correct amounts
- Responding quickly to meet customer needs and resolve problems
- Provided product information and resolved concerns to assist customers
- Bagged or boxed merchandise and prepared packages for shipment.
Bank intern
Us. Bank
06.2019 - 08.2019
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests
- I answered telephones to assist customers with questions and inquiries
- I opened new checking and savings accounts, money market accounts, and safe deposit boxes
- Utilized a currency-counting machine to count currency and coins
- Received checks and cash for deposits, verified amounts, and checked the accuracy of deposit slips
- Prepared and verified cashier's checks.
Education
Bachelor of Science - computer information systems
Metro State University
Minnesota05.2025
Skills
- Desktop support
- Excellent Communication
- Creativity and Computer Skills
- Asks questions
- Willingness to learn
- Leadership skills
- A fast word processor on phones, tablets, and computers
- Quick learner and problem solver
- Arrives on time
- A great team worker
Languages
Somali
Native or Bilingual
Danish
Limited Working
English
Native or Bilingual
Timeline
IT Help Desk Technician
06.2023 - Current
Desktop support
CWT
05.2022 - Current
Flex security officer
GardaWorld
04.2021 - Current
cashier
Walmart Roseville
03.2020 - 04.2021
Bank intern
Us. Bank
06.2019 - 08.2019
Bachelor of Science - computer information systems
Metro State University