Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Abdimalik Issack
Seattle,WA
Summary
Work History
ADEN ADDE INTERNATIONAL AIRPORT
Airport Customer Service Agent
04.2022 - 09.2022
Job overview
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Operated PA system to make announcements regarding flight activity.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
Hotel Durdur
Receptionist
11.2020 - 12.2020
Job overview
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
IMAMUSHAFICISCHOOLMogadishu
01.2021
University Overview
Availability
See my work availability
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Available
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Skills
- Daily reports
- Passenger Assistance
- Certified Travel Industry Executive (CTIE)
- Personal Travel
- Disability assistance experience
- Boarding Pass Assignment
- Telephone reception
- Customer Service
- Decision-Making
- Stress Tolerance
- Reservation Confirmation
- Creative Thinking
- First Aid Training
- Flexible Schedule
- Airport security awareness
- Active Listening
- Emergency response readiness
- Phone Etiquette
- Problem-Solving
- Team Collaboration
- Friendly, Positive Attitude
- Team Leadership
- Dependable and Responsible
- Time Management
- Team Management
- Multitasking
- Customer Satisfaction
- Fraud Prevention
- Security Procedures
- Medical Emergency Response
- Emergency Situations
- Safety Violations
- Assist Passengers
- Work Orders
- Passport Checks
- Requirement Documentation
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Airport Customer Service Agent
ADEN ADDE INTERNATIONAL AIRPORT
04.2022 - 09.2022
Receptionist
Hotel Durdur
11.2020 - 12.2020
IMAMUSHAFICISCHOOL
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