Abdinajib Abdullahi
Stuhr
Summary
Dynamic professional with a strong background in customer service and transaction processing at Safaricom. Proven ability to resolve conflicts and maintain confidentiality while managing accounts. Bilingual in English, Swahili, and Somali, I excel in team collaboration and attention to detail, ensuring exceptional service and compliance with regulatory standards.
Overview
8
8
years of professional experience
Work History
Teller Agent/m-pesa
Safaricom
Nairobi
04.2021 - 01.2024
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
- Assisted customers in opening new accounts and completing required paperwork.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Warehouse Associate
Cargo Transporters
Nairobi
08.2019 - 03.2021
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Collaborated with team members to complete tasks efficiently and accurately.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Security Officer
Private Employers
Mombasa
01.2016 - 01.2020
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to post orders while maintaining a visible presence around the property.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
High School Diploma -
Green Light
Kakuma Kenya Skills
- Customer service
- Transaction processing
- Wire transfer processing
- Account management
- Regulatory compliance
- Attention to detail
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Patience and empathy
- Strong work ethic
- Confidentiality and discretion
- Bilingual in English, Swahili, and Somali
Languages
English
Professional
German
Professional
Swahili
Full Professional
Timeline
Teller Agent/m-pesa
Safaricom
04.2021 - 01.2024
Warehouse Associate
Cargo Transporters
08.2019 - 03.2021
Security Officer
Private Employers
01.2016 - 01.2020
High School Diploma -
Green Light
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