Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Abdiqani Isse

Lakeville,MN

Summary

Compassionate and dedicated support professional with over 4 years of experience working with individuals with disabilities, including autism and mental health challenges. Skilled in providing assistance with daily living activities, behavior management, and fostering positive, communicative relationships with clients and coworkers. Adept at working in group home settings, including crisis intervention, with a strong passion for helping others lead more independent lives. Organized and reliable, with a commitment to creating structured, supportive environments for clients.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Support Staff

Wingspan Life Resources
08.2024 - Current
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.

Direct Support Professional

My Brothers Keeper Inc
02.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

Shakopee Hight School
Shakopee, MN
06-2021

Skills

  • Behavioral Support & Crisis Intervention
  • Autism & Mental Health Support
  • Non-Verbal and Verbal Communication
  • Client & Family Advocacy
  • Organization & Time Management
  • Team Collaboration
  • Empathy & Active Listening
  • Daily Living Assistance
  • Patience & Problem-Solving

Accomplishments

  • Developed Expertise in Understanding Client Needs: Initially new to the industry, I quickly learned to recognize the unique triggers and cues of individuals with varying needs, especially non-verbal clients. Over time, I gained a deep understanding of how to communicate effectively with those who cannot express themselves verbally, creating more positive interactions and reducing frustration.
  • Improved Client Engagement: I learned to interpret non-verbal signals and behavioral cues, allowing me to respond proactively and supportively, ensuring a calm environment for clients and reducing instances of distress. My ability to connect with clients on their terms has significantly improved their mood and behavior.

Certification

CBR

Languages

English
Full Professional

Timeline

Support Staff

Wingspan Life Resources
08.2024 - Current

Direct Support Professional

My Brothers Keeper Inc
02.2024 - Current

CBR

High School Diploma -

Shakopee Hight School
Abdiqani Isse