Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABDIRABI MOHAMED

Columbia Heights,United States

Summary

Enthusiastic and motivated individual passionate about quality service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experiences for all.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Massage Envy
01.2023 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Answered customer telephone calls promptly and appropriately handled needs.

Teacher

Dar Al Qalam Cultural Center
01.2020 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.

Production/Inventory Control

Primera Tech
08.2021 - 12.2022
  • Data Entry
  • Building and Inspecting units
  • Making sure inventory is accurate
  • Shipping and receiving
  • Working with management/engineers to address issues.
  • Conducted regular audits of inventory records to maintain accuracy and identify areas for improvement.
  • Improved order fulfillment rates through effective communication with sales, production, and shipping departments.
  • Streamlined warehouse operations by reorganizing storage areas and implementing best practices for materials handling.
  • Reduced excess inventory levels with strategic planning and regular review of stock requirements.

Teacher's Assistant

Higher Ground Academy
08.2020 - 07.2021
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Documented student progress and communicated with parents to keep informed.
  • Managed classroom behavior, creating conducive environment for learning.
  • Adapted teaching methods to suit different learning styles, increasing student satisfaction.
  • Facilitated small group sessions, reinforcing lesson content for better comprehension.
  • Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
  • Assisted in development of individualized education plans to meet diverse learning needs.
  • Assisted students in understanding difficult concepts, leading to improved test scores.
  • Monitored student progress, providing feedback that contributed to improvement in academic performance.

Customer Service Associate

Home Depot
08.2017 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Reduced issue resolution time by streamlining communication between departments.
  • Increased team productivity with effective communication and coordination of tasks.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Education

No Degree -

Normandale Community College
Minneapolis, MN

High School Diploma -

Higher Ground Academy
Saint Paul, MN
05.2015

Skills

  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Scheduling
  • Credit card handling
  • Office Administration
  • Conflict Management
  • Front Office Support
  • Effective Planning
  • Information Protection
  • Staff Management
  • Auditing
  • Somali Fluency
  • Customer Service
  • Oral and written communications
  • Front Desk Management
  • Training and mentoring
  • Inventory Oversight
  • Documentation
  • Microsoft Office
  • Computer Skills
  • Detail Oriented
  • Relationship Building
  • Phone and Email Etiquette
  • Problem-Solving
  • Staff Training
  • Office Organization
  • Payment Collection
  • Team Supervision
  • Time Management

Timeline

Front Desk Associate

Massage Envy
01.2023 - Current

Production/Inventory Control

Primera Tech
08.2021 - 12.2022

Teacher's Assistant

Higher Ground Academy
08.2020 - 07.2021

Teacher

Dar Al Qalam Cultural Center
01.2020 - Current

Customer Service Associate

Home Depot
08.2017 - 10.2020

No Degree -

Normandale Community College

High School Diploma -

Higher Ground Academy

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