Abdirahman Elabe
Phoenix,AZ
Summary
Banking professional with a proven track record at Chase Bank, excelling in relationship building and customer service. I enhanced client satisfaction and expanded the client base through personalized service and effective networking.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Chase Bank
06.2023 - 03.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Associate Banker
Chase Bank
04.2020 - 04.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
Education
University of Maine
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
Timeline
Relationship Banker
Chase Bank
06.2023 - 03.2025
Associate Banker
Chase Bank
04.2020 - 04.2023
University of Maine