Abdirahman Hersi
Summary
Experienced retail professional with over five years of progressive roles, including Sales Associate and Assistant Manager. Demonstrated expertise in customer service, team leadership, and store operations. Skilled in inventory management, sales analysis, and staff training, with a proven ability to enhance customer satisfaction and drive business growth. Adept at problem-solving in fast-paced environments and committed to delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Operation Assistant
XTRA Lease
07.2022 - 12.2022
- Handled customer inquiries, achieving high satisfaction rates through effective communication.
- Resolved service issues, enhancing customer retention and loyalty.
- Coordinated with team members to streamline operations and improve service delivery.
- Implemented feedback mechanisms, resulting in measurable improvements in service quality
Assistant Manager
Payless Shoe Source
02.2017 - 08.2018
- Led team to improve customer satisfaction and sales performance through effective coaching and mentorship
- Optimized inventory management, significantly reducing stock discrepancies and improving product availability
- Promoted positive work environment, enhancing team morale and contributing to higher employee retention rates.
- Ensured accurate financial records and reports, maintaining compliance with company policies and accounting standards.
Sales Associate
Payless Shoe Source
10.2014 - 01.2017
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Business Administration And Management
Georgia State University
Atlanta, GA08.2021
Skills
- Customer Support
- Relationship Building
- Problem-Solving
- Task Prioritization
Timeline
Operation Assistant
XTRA Lease
07.2022 - 12.2022
Assistant Manager
Payless Shoe Source
02.2017 - 08.2018
Sales Associate
Payless Shoe Source
10.2014 - 01.2017
Bachelor of Arts - Business Administration And Management
Georgia State University
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