Abdirahman Jaama
Seattle,WA
Summary
Current student at University of Washington Bothell within the Business Administration program with a concentration in Supply Chain Management. Proficient in Microsoft Word, Excel, and Power Point. Skilled in project management, operations management, and logistics. Volunteer in my community at a local community center, where I clean the mosque within the community center as well as referee basketball games for children in the community center.
Overview
8
8
years of professional experience
Work History
Security Officer for Quest Diagnostics Labs
Allied Universal Security Services
10.2022 - Current
- Oversee daily monitoring and patrolled buildings, grounds, and work sites.
- Greet guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Write detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidences.
- Create a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Customer Service Representative
Uhaul Moving And Storage
04.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Courior
Uber Eats
03.2020 - 04.2022
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Maximized fuel efficiency by planning strategic routes that combined multiple deliveries in close proximity whenever possible.
- Maintained a high level of professionalism while interacting with customers for successful food deliveries.
- Supported team members during peak hours, collaborating to ensure smooth workflow and timely deliveries.
Security Officer for Amazon's Office Building
Allied Universal Security Services
05.2019 - 03.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicles, on bicycles, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer for Amazon's Offfice Building
Seattle Industry Specialists
06.2018 - 01.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Alaska Airlines Manager's Assistant
Seattle Youth Employment Program Internship
06.2016 - 08.2016
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
Education
Bachelor of Arts - Supply Chain Management
University of Washington
Bothell, WA06.2026
Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Project Management
Logistics
Operations Management
Timeline
Security Officer for Quest Diagnostics Labs
Allied Universal Security Services
10.2022 - Current
Customer Service Representative
Uhaul Moving And Storage
04.2022 - 10.2022
Food Courior
Uber Eats
03.2020 - 04.2022
Security Officer for Amazon's Office Building
Allied Universal Security Services
05.2019 - 03.2020
Security Officer for Amazon's Offfice Building
Seattle Industry Specialists
06.2018 - 01.2019
Alaska Airlines Manager's Assistant
Seattle Youth Employment Program Internship
06.2016 - 08.2016
Bachelor of Arts - Supply Chain Management
University of Washington