ABDIRSHID IBAR
Saint Louis Park,MN
Summary
Passionate Engineer with a drive for success and learning IT solutions. Building lasting impressions and providing excellent services in all phases of my career. Can efficiently and effectively provide hands-on network configurations in an any fast-paced, detailed-oriented environment. Excellent at problem solving, multi-tasking and possess great communication skills.
Overview
7
7
years of professional experience
44
44
years of post-secondary education
Work History
AMAZON, IT Support Engineer
Minneapolis, MN
07.2016 - Current
- Ongoing hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, printers, and scanners
- Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users
- User remedy ticketing system to record and maintain issues in a timely manner and within the Service Level Agreement (SLA)
- Provided tier 3 hardware/software support for multiple users (business and technical) to identify correct procedures and solutions in a timely manner
- Travels for site build to deploy switches, WAP, Perle IONLAN devices and racked, mounted and installed Cisco switches and verified connectivity
- Assisted in configuration of MDF and IDF switches (Cisco 4506 and 3560) for over 100 IDFs
- Performed in troubleshooting connectivity issues between patch panels and affected switches for all MDF and IDFs
- Maintained network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, escalating problems to vendors
- Ability to communicate with the customer over the phone/Chime involving troubleshooting issues.
FedEx System Administration
Minneapolis, MN
04.2015 - 06.2016
- Responsible for maintaining Microsoft Windows Server functionality including creating/modifying user accounts
- Responsible for Server maintenance including system and software updating, backup verification
- Provided Network Administration for the integration of medium size networks
- Assisted in troubleshooting complex layer 1, 2 and 3 connectivity using Wireshark protocol analyzer and recommended solution for better performance.
Education
Bachelor’s Degree - Computer Science, Economics
Madras University
Cisco Certified Network Associate Routing and Switching CCNA Issued - undefined
MDM - undefined
VMware AirWatch Associate
Backend, SQL And DevOps With Python Bootcamp
Nucamp
Minneapolis, MN 01.2022 - 05.2022
Skills
Technical SkillWork Knowledge of;OSI 7 Layer Model, TCP/IP, SSH, DNS, VPN, DHCP, TFTP, MPLS, LAN, WAN, MAN environmentsImplementation and troubleshooting knowledge of RIP, OSPF, EIGRP, static routing and policy-based routing, IPv4 and IPv6Firewall configuration creation and maintenance experience; ACL, Inspect TCP/UDP traffic, VPN, AAA, NAC, IPS/IDSAdvanced network cabling skills; Ethernet cables and out of band management knowledge (terminal server)Worked with Cisco 3650 series switches, Cisco catalyst 9200 series switches, Layer3 4500 switchesWorked with Cisco 900 series integrated routers, Cisco 800 series industrial routers
Technical issues analysis
Data recovery
Jenkins
Docker
Kubernetes
Linux system administration
Timeline
Backend, SQL And DevOps With Python Bootcamp
Nucamp
01.2022 - 05.2022
AMAZON, IT Support Engineer
07.2016 - Current
FedEx System Administration
04.2015 - 06.2016
Bachelor’s Degree - Computer Science, Economics
Madras University
Cisco Certified Network Associate Routing and Switching CCNA Issued - undefined
MDM - undefined
VMware AirWatch Associate