ABDIRSHID IBAR
Saint Louis Park,MN
Summary
Passionate Engineer with a drive for success and learning IT solutions. Building lasting impressions and providing excellent services in all phases of my career. Can efficiently and effectively provide hands-on network configurations in an any fast-paced, detailed-oriented environment. Excellent at problem solving, multi-tasking and possess great communication skills.
Overview
7
7
years of professional experience
44
44
years of post-secondary education
Work History
AMAZON, IT Support Engineer
Minneapolis, MN
07.2016 - Current
- Ongoing hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, printers, and scanners
- Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users
- User remedy ticketing system to record and maintain issues in a timely manner and within the Service Level Agreement (SLA)
- Provided tier 3 hardware/software support for multiple users (business and technical) to identify correct procedures and solutions in a timely manner
- Travels for site build to deploy switches, WAP, Perle IONLAN devices and racked, mounted and installed Cisco switches and verified connectivity
- Assisted in configuration of MDF and IDF switches (Cisco 4506 and 3560) for over 100 IDFs
- Performed in troubleshooting connectivity issues between patch panels and affected switches for all MDF and IDFs
- Maintained network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, escalating problems to vendors
- Ability to communicate with the customer over the phone/Chime involving troubleshooting issues.
FedEx System Administration
Minneapolis, MN
04.2015 - 06.2016
- Responsible for maintaining Microsoft Windows Server functionality including creating/modifying user accounts
- Responsible for Server maintenance including system and software updating, backup verification
- Provided Network Administration for the integration of medium size networks
- Assisted in troubleshooting complex layer 1, 2 and 3 connectivity using Wireshark protocol analyzer and recommended solution for better performance.
Education
Bachelor’s Degree - Computer Science, Economics
Madras University
Cisco Certified Network Associate Routing and Switching CCNA Issued - undefined
MDM - undefined
VMware AirWatch Associate
Backend, SQL And DevOps With Python Bootcamp
Nucamp
Minneapolis, MN 01.2022 - 05.2022
Skills
Technical Skillundefined
Timeline
Backend, SQL And DevOps With Python Bootcamp
Nucamp
01.2022 - 05.2022
AMAZON, IT Support Engineer
07.2016 - Current
FedEx System Administration
04.2015 - 06.2016
Bachelor’s Degree - Computer Science, Economics
Madras University
Cisco Certified Network Associate Routing and Switching CCNA Issued - undefined
MDM - undefined
VMware AirWatch Associate
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