Abdiwasah Abdi
Data Center Technician
Irving,TX
Summary
Results-driven Data Center Technician with extensive hands-on experience in server deployment, structured cabling, hardware lifecycle management, and network troubleshooting within 24/7 mission-critical environments. Expertise includes rack and stack operations, fiber and copper installation, switch port mapping, VLAN configuration, and Linux CLI troubleshooting. Proficient in utilizing ServiceNow for ticketing, conducting hardware diagnostics, and implementing preventive maintenance strategies to maximize uptime and reliability. Certified in CompTIA A+, Linux Essentials, and ITIL 4, with ongoing pursuit of CompTIA Network+ to further enhance networking and infrastructure capabilities while ensuring system reliability, security, and performance through meticulous execution of standard operating procedures.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Operation Manager
BrightLine Facility Services
04.2025 - Current
- Managed daily commercial cleaning operations. Conducted site inspections and trained staff to ensure consistent, high-quality service in office buildings, schools, and medical facilities.
- Maintained supply inventory, supported sales efforts, and addressed client issues to improve satisfaction and operational efficiency.
- Customer Service & Issue Resolution, Maintained client satisfaction through proactive communication and problem-solving.
- Streamlined daily operations by implementing efficient cleaning protocols, resulting in improved team productivity and service delivery.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Security Consultant
Chase Cooperate Center
04.2024 - 10.2024
- Monitored and responded to security incidents with Splunk and surveillance systems.
- Ensured compliance and security operations in over 30 busy areas in a 24/7 environment.
- Developed and implemented security protocols that reduced incidents and enhanced overall safety measures across facilities.
- Conducted comprehensive risk assessments to identify vulnerabilities, leading to improved security strategies and practices.
- Collaborated with cross-functional teams to design and execute training programs for staff on security procedures.
- Investigated security breaches and incidents, providing detailed reports that informed policy adjustments and preventive measures.
Meta Data Center
Vision Technologies
03.2024 - 08.2024
- Installed, cabled, and tested high-performance switches, routers, and firewalls for SD-WAN rollouts and spine leaf fabric builds.
- Helped engineers with CLI troubleshooting at the port and device level.
- Supported Ciena optical transport systems (DWDM) to ensure network reliability.
- Implemented process improvements that enhanced data accuracy and reduced system downtime, streamlining operations effectively.
- Led cross-functional teams in troubleshooting issues, resulting in improved system performance and reduced incident response times.
- Developed and maintained documentation for operational procedures, ensuring compliance with industry standards and enhancing team training processes.
- Analyzed data center performance metrics, identifying opportunities for optimization that increased overall efficiency and reliability.
- Collaborated with engineering teams to execute system upgrades, enhancing infrastructure capabilities and supporting rapid growth initiatives.
Associate and Trainer
Amazon
04.2021 - 04.2024
- Trained new associates on safety and picking procedures, led site tours for visitors, and worked closely with managers to support daily operations, improve team performance, and ensure all processes ran smoothly in a fast-paced warehouse environment.
- Led site tours and collaborated with management to streamline operations and boost overall team performance in a fast-paced environment.
- Led training sessions for new associates, enhancing onboarding efficiency and improving team productivity within the first month.
- Developed and implemented process improvements that optimized operational workflows, resulting in reduced waiting times for customers.
- Facilitated cross-training initiatives among team members, fostering a collaborative environment and increasing overall team skill sets.
- Monitored inventory levels using advanced tracking systems, ensuring timely restocking to maintain operational efficiency.
Education
Bachelor Degree - Cloud And Network Engineering
Western Govern University
10-2026
Associate - Network Essentials
Devry Univerity
07.2023
Skills
Server decommissioning expertise
Server and network equipment organization
Fiber and copper cabling: termination, testing, labeling
Hardware troubleshooting proficiency
TCP/IP, DHCP, DNS, IPv4/IPv6 expertise
Linux command-line proficiency
Fluke testing expertise
Cabling and asset management
Root cause analysis
Ticketing system management
Risk assessment in secure data environments
Certification
Network+
Timeline
Network+
11-2025
LPI linux
09-2025
ITIL® 4
09-2025
CompTIA A+
07-2025
Operation Manager
BrightLine Facility Services
04.2025 - Current
Security Consultant
Chase Cooperate Center
04.2024 - 10.2024
Meta Data Center
Vision Technologies
03.2024 - 08.2024
Associate and Trainer
Amazon
04.2021 - 04.2024
Associate - Network Essentials
Devry Univerity
Bachelor Degree - Cloud And Network Engineering
Western Govern University