Abdlraman Odetallah
IT Administrator
Farmington Hills,MI
Summary
Professional Computer Support Technician with over 10 years of experience Support 22k users in troubleshooting and repairing computer and network issues on site and remotely. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT. Manager
New St. Paul Head Start Agency, Inc
2019.10 - Current
- Oversee all IT equipment at multiple locations throughout Detroit
- JAMF Cloud-Based MDM
- MacOS X 10.15.x (Catalina) through 12.2.x.x (Monterey
- Perform repairs and upgrades on any malfunctioning equipment
- Communicated with end users to troubleshoot network and VoIP problems
- Assisted in Exchange server migrations to the cloud
- Administrator office 365 troubleshooting and support
- (MDM is Absolute Manage)
- Keep network infrastructure up-to-date and secured
- Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems
- Maintained all network documentation for hardware configuration and licensing
- Maintaining current WAN/LAN networks, satellite communications, and network Security
- Supporting Dell laptops and desktops, printers, Migrated Windows 7 to Windows 10
- Perform PC’s (HP, Dell) /MAC Install
- Designing website and admin web
- Backup, restore, upgrade operations on SQL databases.
- Resolved problems, improved operations and provided exceptional service
- Cultivated interpersonal skills by building positive relationships with others
- Developed and maintained courteous and effective working relationships
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
IT.Manager
Behavioral Center of Michigan
2018.06 - 2019.10
- Configured and maintained Cisco Unified Communications software and phones
- Communicated with end users to troubleshoot network and VoIP problems
- Assisted in Exchange server migrations to the cloud
- Managed Exchange Online user accounts
- Worked with management to upgrade and repair network infrastructure
- Administered Active Directory Users and Computers
- Monitored network status using PRTG Network Monitor
- Ensured weekly data backup procedure completed as configured
- Configured DHCP and DNS entries for end user devices
- Assisted with managing Checkpoint firewall rules
- Supporting Dell laptops, desktops and printers, Migrated Windows 7 to Windows 10
- Supporting Apple OS desktop and laptop Troubleshooting software and hardware and imaged
- Assisted with upgrade of Dell laptops
- Works closely with outside application developers and/or service providers to support operations and implement new technology solutions to meet the organization’s needs
- Participates in evaluating new academic software projects to determine impacts and configurations
- Apple Systems management (MDM is Absolute Manage)
- Office 365 Administration and Management
- Application configuration and installation
- Assets inventory, wipe, image, deploy, install and upgrade programs for desktops, laptops, and tablets
- Troubleshoots hardware/software programs
- Installs network printers and network drives and ensures proper configuration.
Sr. systems administrator
VISIONPRO /Detroit Public Schools Community District
2017.12 - 2019.06
- Works with school staff to optimize the use of technology in the schools, including classroom and cart management, configuration and maintenance
- Tracks projects and time using Absolute Manage and Absolute Service
- Performs network troubleshooting
- Supporting laptops, desktops and printers, Migrated Windows 7 to Windows 10
- Supporting Apple OS desktop and laptop Troubleshooting software and hardware and imaged
- Repairing iPad
- I Phones and iPod Apple
- Administrator Mac Mini desktop server
- Perform desktop computer OS migrations
- Participates in the organization’s emergency response planning, testing, and implementation
- Maintains appropriate documentation on procedures, configurations, and equipment inventory
- Assists in the implementation of security policies & procedures, along with investigation and resolution of security incidents, to ensure a stable and secure computing infrastructure
- Works closely with outside application developers and/or service providers to support operations and implement new technology solutions to meet the organization’s needs
- Participates in evaluating new academic software projects to determine impacts and configurations
- Apple Systems management (MDM is Absolute Manage)
- Office 365 Administration and Management
- Application configuration and installation
- Assets inventory, wipe, image, deploy, install and upgrade programs for desktops, laptops, and tablets
- Troubleshoots hardware/software programs
- Installs network printers and network drives and ensure proper configuration.
IT System Support
American PCS LLC
2013.04 - 2017.12
- Assisted in deploying Help Desk, including software selection and development of procedures Worked on the
- Help Desk to provide support for software, printing, and network access issues
- Troubleshoot connectivity with PC desktop and laptop to the network
- Supported users with software/ hardware problems via phone and on-site
- Office 365 - troubleshooting and support
- Troubleshoot Remote Access for remote end users
- Performed network administration functions, set up network accounts/permissions, reset passwords, and administered group polices
- Responsible for supporting applications migration and integration between operating systems and Office suites
- Added users to VPN and system networks using active directory
- Installed, configured, maintained, and supported all servers within the network
- Provided desktop support for over 300+ users using remote desktop
- Supporting laptops, desktops and printers, support role in Windows 7, and Windows 10, Outlook
- Implementing network security measures to protect data, software, and hardware
- Providing clients with emergency 24 x 7 on-call support on a rotating basis.
IT Analyst/Site Administrator
College Inn
2012.09 - 2013.04
- Assisted with the repair of all computer systems on site, and for existing customers and the maintenance of client documentation
- Instructed computer technicians on troubleshooting techniques for the repair and maintenance of computer hardware and software
- Hands on experience on migration, consolidation and Migration projects
- Provided support for telecommunications and wireless technology, i.e
- Identify and escalate network or computer system problems to appropriate individuals
- Responsible for the administration, operation, and configuration management of network switches and routers
- Responded to reported anomalies and led the investigations that resulted in corrective actions that were performed with little to no impact to on-going operations
- Work duties included supporting network design, implementation, testing, 24×7 phone support, anomaly resolution
- Responsible for supporting applications migration and integration between operating systems and Office suites
- Tracked and managed resolution of all customer hardware problems and software issues
- Managed support delivery to satisfy contract commitments
- Managed problem case status reports and technical reviews for customers
- Resolved technical problems and business issues to prevent escalations to management
- Successfully delivered an Intrusion Detection System Architecture to meet Security requirements.
Helpdesk Analyst
CompuTeck
2011.07 - 2012.09
- Providing technical support over the phone to all IT users
- Performed maintenance on computers for hardware and software technical issues
- Loaded and executed imaging of new software, and operating systems on existing equipment
- Escalating calls and issues where necessary to senior managers & team leaders
- Ensuring that all call details are captured and entered in the logging software
- Provide troubleshooting and configuration support for client desktop and networking environment
- Installed and upgraded operating Systems, applications, and antivirus and security software and Drivers.
Education
Bachelor of Science - Computer Science
Zarqa University
JORDAN Skills
- Expertise in
- Network, wireless, switches, routers, security system, LAN, WAN, TCP/IP, DNS, DHCP, Software applications Microsoft office (word, Excel, Outlook, Power point), Active Directory, Windows XP, window7,8,10, and Linux.
- Administered domain name servers.
- Set up configuration and provide Support Office 365, and Active Directory.
- General desktop support, assisted web development and exchange server administration, provided graphics work.
- Directed expansion and maintenance of network supporting several thousand web hosting clients.
- Designed and account creation by customer representatives without direct administrator intervention.
- A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
- Fast learner; quickly incorporate and implement new procedures.
- A solid work ethic in delivering high-quality service to customers.
- Proven communication abilities, both oral and written.
- Function well, independently and as team member.
- Employee Training With CareVue applcation, and Security systems
Additional Information
- windows10 rollout configuration and installation SCCM Supported primary and child primary global System Center Configuration Manager (SCCM) sites, including site configuration, client installation, permissions, monitoring status, and disaster recovery. He has expertise in troubleshooting network issues including rewiring wall ports, configuring routers and switches, and diagnosing computer networking issues. Installed and upgraded computer hardware including Hard Drives, modems, Ram, and boards for both PCs and laptop. Provide application consulting to customers and O365 administrators. Installed and upgraded operating Systems, applications, and antivirus and security software and Drivers.
Certification
A+ , CCNA AND CCNP
Timeline
IT. Manager
New St. Paul Head Start Agency, Inc
2019.10 - Current
IT.Manager
Behavioral Center of Michigan
2018.06 - 2019.10
Sr. systems administrator
VISIONPRO /Detroit Public Schools Community District
2017.12 - 2019.06
IT System Support
American PCS LLC
2013.04 - 2017.12
IT Analyst/Site Administrator
College Inn
2012.09 - 2013.04
Helpdesk Analyst
CompuTeck
2011.07 - 2012.09
Bachelor of Science - Computer Science
Zarqa University
A+ , CCNA AND CCNP
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