Abdonis Orence
Summary
Results-driven professional with extensive background in hospitality industry. Committed to delivering pleasant and comfortable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Front Desk Agent /Reservations Agent
Mirror Lake Inn Resort And Spa
03.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Offered dining information and helped guests organize local activities to enhance stay.
Front Office Supervisor
Spire Hospitality
12.2021 - 11.2023
- Supervised daily operations of hotel front desk in absence of manager.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Monitored office inventory to maintain supply levels.
- Responded to inquiries and room requests made online, by phone and via email.
- Stayed current on local attractions and special events to help guests with entertainment options.
Bistro Attendant
Courtyard by Marriott
07.2021 - 11.2021
- Delivered top quality customer service while managing multiple tasks.
- Processed order transactions and handled debit and cash operations.
- Adhered to food service sanitation guidelines and standards.
- Resolved customer complaints and fostered customer retention and loyalty.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Set tables for upcoming meals by following food service guidelines.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
Housekeeper
Courtyard by Marriott
05.2021 - 07.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
Warehouse Worker
Sunshine Flowers
12.2018 - 02.2019
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Moved large and bulky items manually or with pallet jacks.
Education
High School Diploma -
U.E Julio Jose Garmendia Murrieta
Venezuela, Lecheria07.2019
Skills
- Resourceful
- Order processing
- Team oversight
- Accuracy and efficiency
- Administrative skills
- Hospitality services
- Fluent in english and spanish
- Hospitality Service Expertise
- Reservations
- Oral and written communications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent /Reservations Agent
Mirror Lake Inn Resort And Spa
03.2023 - Current
Front Office Supervisor
Spire Hospitality
12.2021 - 11.2023
Bistro Attendant
Courtyard by Marriott
07.2021 - 11.2021
Housekeeper
Courtyard by Marriott
05.2021 - 07.2021
Warehouse Worker
Sunshine Flowers
12.2018 - 02.2019
High School Diploma -
U.E Julio Jose Garmendia Murrieta
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