Dynamic leader with a proven track record at Emberly Furniture and Logistics, adept in strategic planning and execution, and fostering team leadership. Excelled in boosting revenue through operational excellence and staff management. Skilled in logistics management and mentoring, achieving significant cost reductions and enhancing service quality.
Overview
15
15
years of professional experience
Work History
Sales and Operations Director
Emberly Furniture and Logistics
05.2023 - 05.2024
Reviewed financial and operational reports on regular basis to make effective decisions.
Improved company revenue by collaborating with marketing, sales and service departments.
Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
General Manager
Design Within Reach
12.2014 - 05.2023
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Store Manager
Port Charlotte, FL
11.2009 - 01.2014
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.