Abdou Tall
2300 Vantage Dr, Woodbridge,VA
Summary
Experienced leader with a demonstrated history of results, building strong teams and leading organizational changes.
Proven expertise recruiting, selecting and training new employees as well as fostering an environment of taking care of my team in a respectful and professional way which builds morale and fosters teamwork that only benefits the brand.
Overview
10
10
years of professional experience
Work History
Operations Manager - Delivery Station L6
Amazon Logistics
04.2022 - Current
- Managed 350k delivery station environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Drove operational goals and metrics for the Delivery Station.
- Presented operational metrics regularly to the senior leadership team
- Developed top talents. Site has trained over 20 new leaders that have gone on to be productive leaders within AMZL.
- Worked with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
- Monitored customer quality metrics and took proactive steps to implement resolutions and exceed set standards
- Reduced worker injuries by implementing improved safety standards and monitoring procedures, becoming one of the safest sites in the region
Area Manager L5
Amazon Logistics
08.2020 - 08.2022
- Trained and developed a team of 4 shift assistants, 6 driver trainers and 10 associates.
- Responsible for engaging a team during shift to maintain the highest level of safety and quality, developing performance goals and objective to achieve customer promise expectations.
- Supported 5 DSPs 2.0 owners to fully establishing their businesses by assisting them in hiring events, business planning, clearing invoice disputes and providing sustainable long terms ideas to improve their performance through daily/weekly performance review meetings.
- Assisting new team members, ORAMs, Ops manager to understand overall AMZL operations, developing quality employees within AMZL to take over leadership positions.
- Fully responsible for handling station capacity on basis of volume forecast by conducting hiring event, helping DSPs transitioning, ram up plans by analyzing safety measurements, fleet management and DSP route commitments.
- Tracking driver behavior via fleet safety tool.
- Dispatch management, route assignments, load out, monitoring on road performance via Cortex, sending rescues and tracking returns, set up weekly on the road coaching to train low performing DAs.
Bakery Market Manager
Panera Bread
01.2017 - 08.2020
- Lead a team of 45-50 associates and work with the retail team to ensure we provide our guests with consistent high-quality baked goods. As a Bakery Market Manager, I lead the bakery aspect of the market.
- Create an environment based on Panera's Cultural Value and Concept Essence.
- Marketed the Panera brand in multiple cafes and events to increase sales.
- Orientated and trained newly hired bakers to understand the Panera Brand Concept.
- Assigned to a lower performing cafe to bring the cafe back to Panera standards by creating and putting in place plans of actions that follow Panera guidelines
- Enforce proper food safety to ensure we are following food procedures.
Multi-Unit Training Manager
Panera Bread
11.2013 - 01.2017
- Oversee and support the training and development of all new and existing managers for multiple markets.
- Partner with market leaders to identify and diagnose development obstacles within the management team and cafe environment.
- Increased productivity and associates retention by improving operations and building good relationships with team members.
- Marketed the brand in multiple markets and events to increase sales.
Education
Bachelor of Science - Management
University Cheikh Anta Diop
Dakar, Senegal07.2023
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA12.2008
Skills
- Operations Manager
- Customer service
- Attention to detail
- Maintain quality standards
- Team building and leadership
- Policy and program development
- Time management
- Quality Control
- Data management
- Problem Solving
- Multitasking
- Staff Training and Development
- Ability to motivate
- Data Management
Timeline
Operations Manager - Delivery Station L6
Amazon Logistics
04.2022 - Current
Area Manager L5
Amazon Logistics
08.2020 - 08.2022
Bakery Market Manager
Panera Bread
01.2017 - 08.2020
Multi-Unit Training Manager
Panera Bread
11.2013 - 01.2017
Bachelor of Science - Management
University Cheikh Anta Diop
Bachelor of Science - Finance
Old Dominion University