Abdou K. Diallo
Columbus
Summary
Dedicated and dependable professional with experience in warehouse operations, customer service, collections, and quality assurance. Skilled in problem-solving, communication, and maintaining accurate inventory and records. Proven ability to work efficiently in fast-paced environments while supporting team goals and delivering high-quality service. Committed to continuous improvement and prepared to take on greater responsibilities and leadership opportunities.
Overview
6
6
years of professional experience
Work History
Quality Assurance Associate
Sam's Club
Groveport, OH
11.2024 - Current
- Led quality assurance initiatives to enhance product consistency and customer satisfaction.
- Mentored team members on QA processes and compliance standards, fostering skill development.
- Analyzed defects and trends, implementing corrective actions to minimize recurrence rates.
- Developed and maintained comprehensive documentation of quality control procedures and audits.
- Set up new items in the warehouse inventory system, ensuring accurate product details and location assignments.
- Performed inventory counts and cycle counts to maintain accurate stock levels.
- Researched and corrected inaccurate inventory data to improve system accuracy.
- Processed damaged items and prepared eligible products for donation according to company guidelines.
- Helped maintain efficient inventory control through detailed research and problem-solving.
Freight Handler
Sam's Club
Groveport, OH
05.2024 - 11.2024
- Accurately pick customer orders from warehouse inventory using handheld scanners and order systems.
- Ensure correct quantities and product quality before sending orders for packing or staging.
- Maintain organized aisles and follow warehouse safety procedures at all times.
- Meet daily productivity and accuracy targets for order fulfillment.
- Consistently maintained high order accuracy and productivity rates during shifts.
- Helped ensure fast and efficient order fulfillment, contributing to customer satisfaction.
- Recognized for reliability, punctuality, and teamwork in a fast-paced warehouse environment.
Collections Agent
BMO Financial Group
Phoenix, AZ
06.2022 - 03.2024
- Managed inbound and outbound calls to resolve customer inquiries and payment issues.
- Negotiated payment plans to facilitate debt recovery while maintaining customer relationships.
- Analyzed account information to identify trends in payment behavior and adjust strategies accordingly.
- Conducted follow-ups on outstanding accounts to ensure compliance with agreed-upon payment schedules.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection
- calls and maintained calm and professional demeanor.
- Maintained high call quality and compliance standards during customer interactions.
- Demonstrated strong problem-solving and negotiation skills to recover outstanding balances.
Customer Service Representative
Circle K
Phoenix, AZ
02.2021 - 06.2022
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Process payments accurately using the register or payment system.
- Assist customers with car wash machines, memberships, and any technical issues.
- Handle customer questions, concerns, or complaints in a polite and efficient manner.
- Promote membership plans and upsell additional services when appropriate.
- Delivered excellent customer service, helping create a positive experience for customers.
- Recognized for strong communication skills and customer satisfaction
Material Handler
FedEx
Columbus, OH
01.2020 - 02.2021
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to streamline loading and unloading processes.
Education
No Degree - Sports Management
Columbus State Commun
Columbus, OHHigh School Diploma -
Independence High School
Columbus, OH05-2019
Skills
Leadership
Communication
Problem-Solving
Attention to Detail & Organization
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Quality Assurance Associate
Sam's Club
11.2024 - Current
Freight Handler
Sam's Club
05.2024 - 11.2024
Collections Agent
BMO Financial Group
06.2022 - 03.2024
Customer Service Representative
Circle K
02.2021 - 06.2022
Material Handler
FedEx
01.2020 - 02.2021
No Degree - Sports Management
Columbus State Commun
High School Diploma -
Independence High School