ABDOUL BAH
Memphis,USA
Summary
Proven leader in operations management. Specializes in team development and supply chain efficiency, consistently surpassing goals through strategic planning and performance management. Cultivates collaborative cultures that boost productivity and safety, with a notable achievement in enhancing operational targets.
Overview
21
21
years of professional experience
Work History
AREA MANAGER - COACH
Nike Inc
06.2020 - Current
- First to lead the flow team at Adapt with a successful rollout with 4 PGs supporting all departments. We were able to connect the departments and ensure work is distributed according- help stay on the operational clock and closing waves in sequence.
- Coordinating and managing 14 athletes (direct reports) and continues to grow as done in SRS and Replenishment where I developed and grew 6 athletes to team lead roles and 5 Point Guards to area managers level. SME and presently work as DC workflow coach.
- Continue educating Athletes about the business goals of Nike and ensures that they have visibility into the end-to-end process flow of the DC in reference to the MDI board. Trained six of my peers on multiples operations managers functions such as completing the daily scorecard, conducting a successful “Run to Sequence” and be able to speak to the business.
- Managing and coaching athletes and peers on performance and dependability policy and was able to reduce FTEs absenteeism by 25% in processing.
- Motivating and encouraging the team to successfully achieve key operational targets (productivity, safety, quality, teamwork, and culture). Reduced overflow from 60% to 8% in 6 months and increased UHP from 26 to 43. More than 60% and aiming to improve it to sixty by the end of the third quarter.
- Assigned as point of contact (POC) in the absence of manager frequently and ensured the end of day report is accurate, NLS principles have been followed, Performance activity record log and time track is updated and submitted by my peers.
SENIOR AREA MANAGER
XPO Logistics (Amazon Account)
08.2018 - 07.2020
- Coordinated and Supervised 80 + associates when relocated to launch a new site for Amazon account.
- Trained full time and managers associates to perform their duties as described in the preferred methods and procedures. And help during the hiring process with less that 95% retention rate.
- Influenced peers and leaders to perform their duties and responsibilities. Ensured accountability and completed 140% end of year achievement in 7 months period.
- Increased wave closure and by monitored associates work performance and made suggestions for improvement and UPH was increased by 48% from 18 to 27.
- Anticipated potential problems and assist the manager in the development of a plan to prevent the problem from affecting the department operation.
OPERATIONS SUPERVISOR
XPO Logistics (Amazon Account)
12.2016 - 08.2018
- Coordinated and Supervised 80 + associates and lead the startup of the DC. Supported HR team in the hiring and training process.
- Ensured efficient daily operations of the warehouse; prepare schedules, review output goals and balance labor vs volume availability. Average of 13 out 15 CPT met daily. Increased efficiency and UPH by 35% from 11 to 15 within 4 months period.
- Demonstrated an understanding of company policy and maintain a healthy and safe work environment by reducing incident tremendously. Communicated well with leadership, team members and other departments.
- Implemented continuous improvement action plans and oversaw 9 Kaizen and completed successfully 6.
FRONT SERVICE SUPERVISOR
Harrah's Casino
04.2005 - 12.2016
- Served as public relations representatives for Hotel/Casino to welcome and serve over 1200 customers daily.
- Processed all reservations and requests from guests, Casino Hosts, Executives, and branch offices including health spa, restaurant, and travel reservations. Coordinated and Supervised 150 + associates.
- Always ensured engagement and interaction with guests professionally, presenting a friendly demeanor are appropriately managed.
- Strictly enforced the privacy and confidentiality of guests and limits requests for information about such guests in accordance with hotel policies. Reduce cancellation rate by 20% and achieved 100% satisfaction 3 years in the row and rewards best leader of the years.
- Coordinated pre-arrival of all guest's accommodations by conducting room inspections prior to arrival of every guest.
Education
MBA-MANAGEMENT - International Business
Jack Welch Management Institute
Dallas, TX01.2020
Bachelor of Science - Business Administration
Strayer University
Memphis, TX01.2012
Skills
- Team Development
- Performance evaluation
- Supply Chain Management
- Operations Management
- Operational efficiency
- Process optimization
Accomplishments
- Trained Offense manager on flowing the building.
- Supported and trained new coaches of shift in all departments.
- Helped reduce overflow in replenishment for all shifts.
- Launched two new FCs for Amazon and trained teams (full time associates and managers).
- Helped build strong and dependable teams for all shifts.
LANGUAGES
French Native
Spanish Conversational
Timeline
AREA MANAGER - COACH
Nike Inc
06.2020 - Current
SENIOR AREA MANAGER
XPO Logistics (Amazon Account)
08.2018 - 07.2020
OPERATIONS SUPERVISOR
XPO Logistics (Amazon Account)
12.2016 - 08.2018
FRONT SERVICE SUPERVISOR
Harrah's Casino
04.2005 - 12.2016
MBA-MANAGEMENT - International Business
Jack Welch Management Institute
Bachelor of Science - Business Administration
Strayer University
AWARDS
Leadership Award Winner XPO Logistics 2017, Leadership Award Winner XPO Logistics 2018, Leadership Award Winner XPO Logistics 2019