Abdoulaye Bagayoko
Ellenwood,GA
Summary
I seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
11
11
years of professional experience
Work History
Service Representative IT OPT
Delta Air Lines, Inc
Atlanta, GA
07.2022 - Current
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Upheld strict standards for quality and performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Delivered accurate service information to meet goal-directed development plan.
- Tracked daily sales figures and updated spreadsheets accordingly.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Created labels for outgoing shipments using shipping software programs such as UPS WorldShip or FedEx Ship Manager.
- Ensured compliance with all safety regulations within the store environment.
- Monitored sales floor for potential shoplifters or security risks.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Truck Dispatcher
Kadi Transport
Acworth, GA
06.2017 - 07.2022
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored driver performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
Security Officer
Allied Barton
Atlanta, GA
04.2013 - 08.2016
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
Education
GED -
College of Technology
Chamble ,Atlanta03-1997
Skills
- Logistics Management
- Cost Reduction
- Stakeholder Management
- Staff Development
- Workforce Planning
- Standard Operating Procedures
- Service Recommendations
- Complaint Handling
- Organization
- Identification verification
- Access Control
- Electronic surveillance
- Stationary surveillance
- CCTV Surveillance
- Complex Problem-Solving
References
References available upon request.
Timeline
Service Representative IT OPT
Delta Air Lines, Inc
07.2022 - Current
Truck Dispatcher
Kadi Transport
06.2017 - 07.2022
Security Officer
Allied Barton
04.2013 - 08.2016
GED -
College of Technology