Solutions-driven technical program manager with over 6+ years of experience, including developing a software startup. Deep customer-centric
focused on driving growth and innovation via agile product development, data analysis, and cloud-based solution implementations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Analyst | Business Analyst
M + A Matting
Dunwoody, GA
02.2024 - 08.2024
Company Overview: Textile manufacturing company with $1 Billion+ in revenue
Identified and troubleshoot processes and system-related issues across all business areas, collaborating closely with users, programmers, and key process owners
Tested software releases for user acceptance and provided valuable feedback to ensure optimal functionality and user experience
Acted as liaison between IT and the business, facilitating effective communication and problem resolution
Created and maintained reporting using tools such as SSRS, PowerBI, and Excel to provide insights into business performance and trends
Textile manufacturing company with $1 Billion+ in revenue
Advisory Board Member | Computer Information Systems
Gwinnett Technical College
Lawrenceville, GA
04.2022 - 01.2024
Company Overview: College of nearly 9,000 students focused on pursuing technical degrees
Increased student interest in the IT industry by 27% in 8 months by participating in panel discussions, open forums, and in-person events
Stayed up to date with industry trends, technologies, and best practices to improve student curriculum satisfaction by 12% in 12 months
Helped students secure work and internship opportunities in the IT space
College of nearly 9,000 students focused on pursuing technical degrees
Technical Program Manager
FIND Inc.
Dunwoody, GA
05.2019 - 01.2024
Company Overview: Social media platform providing users an interactive way to share their favorite locations
Led and facilitated a cross-functional, diverse team based in different geographies to achieve a 45% increase in active user base within 3 months
Oversaw platform updates based on user feedback
Led the creation of marketing campaigns
Led a pre-seed fundraising round of $25,000
Implemented a comprehensive risk and cost management plan that effectively reduced overhead by 20% in 6 months through diligent forecasting and process improvements
Managed multiple projects using backlog grooming, sprint planning, and team retrospectives
Social media platform providing users an interactive way to share their favorite locations
Project Leader | SAP Learning Platform & Social Media
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA
05.2022 - 12.2022
Company Overview: College of nearly 8,000 students pursuing advanced business degrees
Led functional testing for SAP system by documenting and executing 100+ test access across multiple modules in a sandbox environment, managing defects, and ensuring 100% bug-free user experience and functionality
Conducted business analysis and gathered requirements from stakeholders to define project scope, objectives, and deliverables
Created and implemented data workflow using Qualtrics to increase alumni engagement by 30% in 3 months
Organized and created department social media rollout to increase student engagement
Identified and managed project risks and issues, and developed contingency plans as needed
College of nearly 8,000 students pursuing advanced business degrees
Education
Master of Science - Information Systems
Georgia State University
Atlanta, GA
12.2022
Bachelor of Science - Exercise Science
Georgia State University
Atlanta, GA
05.2019
Skills
Python
SQL
React Native
Tableau
Power Bi
SAP Predictive Analysis
Adobe Illustrator
Microsoft Power Automate
Certification
Scrum Alliance Certified Scrum Master (CSM)
Google Project Management
IBM Design Thinking
Timeline
System Analyst | Business Analyst
M + A Matting
02.2024 - 08.2024
Project Leader | SAP Learning Platform & Social Media
Georgia State University, J. Mack Robinson College of Business
05.2022 - 12.2022
Advisory Board Member | Computer Information Systems